The way individuals, teams, and organizations work has fundamentally changed since the pandemic began. This shift in how teams operate has given rise to the accelerated adoption of collaboration software, which saw a 32% increase in year-on-year revenue globally in 2020 according to an IDC white paper.
Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps. You’re trying to sell a new prospect on a product they know little or nothing about.
When it comes to the best Zoho alternatives, there is a large selection of replacements on the market. We understand that Zoho may not be enough for every company so we have compiled a list of the best alternatives to Zoho for your business should you want to make the switch. The project management market has exploded with the rise of remote workspaces.
Call center services are one of the most widely outsourced business operations. But why? Outsourcing call center services has many benefits that can make managing your customer support cost-effective and convenient. Usually, businesses that opt for call center outsourcing services see an improvement in customer retention. They also observe a steady increase in brand loyalty. In this article, we’ll explore what call center outsourcing services are and the top three call center service providers.
We all feel the pressures of “speeding up” and are often being told to “optimize our productivity” and “maximize our efficiency”. How are we supposed to meet all of these demands? All of these pressures can cause us to feel a lot of stress and anxiety. Our solution to optimize your productivity while decreasing levels of stress at work is…. drum roll, please…. CHANGE UP YOUR WORK ENVIRONMENT. Simple right?
Ultimate data security is the goal of many companies today. One of the most important goals of IT departments is to keep data secure at all times. However, with advancements in technology, data security is becoming more complex. ⚿ Follow this article to find out why it’s crucial to ensure data security in your organization – and how you can do that. Before you start, get our list of most important features to look for in a secure business communication platform.
Many companies want cross-functional collaboration between their teams. It has multiple beneficial outcomes for the organization, both quality and profit-wise. However, cross-functional collaboration requires clear guidance, good communication, and several other aspects. Despite their many benefits, cross-functional teams are often dysfunctional and fail to deliver high-quality results.
Zendesk continues to strive to be an empathetic, active and responsible corporate citizen. As a company that builds software to improve customer relationships, we take a service-first approach when it comes to all our stakeholders: our customers, our employees, our partners and our communities. With that in mind, we are releasing our second Global Impact Report, and like a product release, we aim to do better every time.
SEO is an essential part of any marketing plan. Many metrics must be analyzed for top-ranking SEO success, such as traffic, backlinks, social shares, etc. This article will give you an overview of some of the most critical and timely SEO software trends for 2021, helping you adjust your strategy accordingly.
Although upper management always has the final say when it comes to identifying the tools that can streamline your workflow, it’s the people on the ground whose opinions really count. As the ones who suffer the inefficiencies of the current system daily, they know exactly what they will need to work more efficiently and effectively. But when it comes to actually pitching new project management software to upper management, what’s the best approach to take?
