About 82% of customers deeply value convenience, friendliness, and human touch when it comes to their ideal customer service experience. If you want customers to continue to return to your business, you need to treat them well, and successfully handle the customer service challenges that inhibit your support team. Customer service challenges are scenarios that get in the way of providing the customer with a favorable resolution.
The pandemic era showed us that consumers were going online in their search for better and safer ways to transact with businesses. This shift in behaviour means that customer service has become more important now than ever, and organisations must change the way they view the function going forward. Customer service needs to be a crucial part of every company’s growth strategy.
The past year has been a rollercoaster of changes for teams globally. For many companies, the abrupt change from working in-person to working remotely disrupted the way teams communicated. One of the biggest challenges of working remotely is ensuring that your team members are staying connected and aligned. Teams can easily get stuck in silos from working in different time zones or juggling several different tools in the remote working environment.
“We’re digitally re-creating our accelerator program to offer an advanced product suite designed to accelerate more startups. Miro is an indispensable part of our vision.” That’s how Giovanni Vaccari, Head of Product at Startupbootcamp, describes their mission to democratize accelerator programs on a global scale. It’s no secret that startup accelerators are highly competitive, and for good reason.
Business digitization is nothing new, but its implications on the success of organizations have been extremely significant. As companies pivot and adapt to these changing times, companies need to stay relevant by adopting digital solutions to as many business operations and management as possible.
Over the past year, remote work has become the norm all over the world. And, according to research data, it’s likely to remain a big part of our lives. The Buffer State of Remote Work 2021 report shows that 97% of people wish to continue working remotely (at least to some degree) for the rest of their careers. Furthermore, PWC states that 55% of employees would prefer to work away from the office at least three days per week once the pandemic is over.
An offshore software development company is the first thing that comes to mind for many people when they think about developing software. The reason? Offshoring your software development tasks offers tons of benefits, like high-quality talent and lower rates. Now, you may have several questions — like where to find an offshore software development company, whether they all produce the same quality of output, and how you can distinguish a good offshoring partner from the rest. Don’t worry.
Offshore outsourcing software development is a form of delegation, where you hire a foreign company for your software development projects. These offshore companies provide high-quality custom software development services at lower costs. In this article, we’ll cover what offshore outsourcing software development is and how it could benefit your company. We’ll also tell you how to select the right offshore outsourcing partner and give you some simple tips to help you out.
Building a support team is like doing a jigsaw where all the pieces keep moving around: You’re trying to match customer needs with company priorities, maintaining a high level of service while onboarding new team members, and predicting how ticket volumes will shape hiring roadmaps. Even worse, if you’re the first (and only) person doing support at your company, you’re still juggling incoming tickets and covering all your support channels.
