Integrations to keep your summer going
Here are the newest integrations from Zendesk to help your team provide great experiences.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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New JQL editor in Jira - Demo Den July 2021
Kyle, a software developer on the Jira team shows off the brand new JQL editor and talks about how the new editor will help your team be more effective in writing JQL queries. Demo Den is a regular series by Atlassian Product Managers, Engineers, and Product Designers. Thanks for watching and don’t forget to subscribe to our channel!
Why an AI chatbot should be the gatekeeper to your customer service
These are painful customer experiences we can all relate to and top indicators of poor customer service according to Zendesk’s 2021 Customer Experience Trends Report. With 75% of people willing to spend more money on a brand that provides a great customer experience, companies now know that customer loyalty depends on delivering exceptional customer service. However, brands often go about trying to improve customer experience in the wrong way, despite their best intentions.
Want To Build A Productive Hybrid Team? Avoid These 4 Traps
Are you experiencing issues managing your hybrid team’s performance? If so, take a look at these 4 productivity traps you encounter and what solutions you can use to increase productivity at work.
Mattermost Playbooks Roadmap Update June 2021
Mattermost PM Ian Tao shares the roadmap for incident collaboration functionality -- now called Playbooks -- on the Mattermost platform.
Mattermost App Framework Roadmap Update June 2021
Mattermost PM Aaron Rothschild shares an overview of the App Framework and why it's such a powerful tool for developers.
Mattermost Messaging Roadmap Update June 2021
Senior Manager of Product Management Katie Wiersgalla shares the roadmap for the Mattermost messaging platform.
Mattermost Cloud Roadmap Update June 2021
Senior Manager of Product Jason Blais gives an overview of what's coming next for Mattermost Cloud.
Focalboard Roadmap Update June 2021
Chen Lim from the Focalboard team shares a quick overview of Focalboard, an open source project and work management solution.
Mattermost Compass Design System Roadmap Update June 2021
Mattermost. Head of Product Design Andrew Brown shares the work that the design team has done to build out Mattermost's design system, Compass.