Teams | Collaboration | Customer Service | Project Management

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What Is Time Blocking And How Does It Work? (2021 Guide)

Wondering how time blocking can make you more productive? Many of us are constantly stuck trying to achieve an excellent work-life balance. So you might already know being productive isn’t easy with tons of commitments. Fortunately, that’s where time blocking can help. It’s a simple time management method that allows you to gain more control over your workday. In this guide, we’ll cover what time blocking is and how it works.

8 Common Employee Scheduling Issues (And How To Tackle Them)

A long line of customers, last-minute cancellations, and employee no-shows can affect any business. It impacts morale and productivity as your team would be overloaded with work. So how do you fix these problems? By adopting rock-solid employee scheduling practices. You need to chalk out a powerful scheduling process that protects your bottom-line. In this article, we’ll cover eight scheduling challenges and highlight a few tips to overcome them so you can create great work schedules.

5 Common Startup Mistakes To Avoid In Time Management

Launching a business can sometimes be challenging because you have to make vital decisions. Thus, it’s hardly a surprise that one of the mistakes many startups commit is miscalculating the time they’ll need to finish a specific task. And this can hurt a company’s productivity. In this post, we provide five startup mistakes to avoid in time management.

Workflow Efficiency Through Workflow Management (Full Guide)

Workflow efficiency has never been more important. As the COVID-19 pandemic tightens purse strings across the globe, organizations of all sizes are looking to get more done with less. Workflows are a vital asset to any organization. It has been found that approximately three hours of every eight-hour workday is wasted on irrelevant or personal tasks.

New: Resolve service tickets faster and more accurately with Asana for Zendesk

It’s no secret that effortless customer service takes, well, a lot of effort. To turn an IT request into a quick and effective response, key details need to be shared between the agent and the IT team member responsible for resolving the ticket—often across multiple tools.

5 Ways To Excel in Customer Intimacy

Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer support agent online at Zappos? If you have, then you most probably fondly recall how the rep helped you find a product or solution that perfectly matched your needs. These employees create memorable experiences by putting in dedication and effort to meet all your requirements. And they do this for every customer they interact with.

Freshworks Shares 7 Tips to Improve Lead Management Efforts and Efficiency in CRM

The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients and acquire new customers faster. While CRM software is essential for managing sales leads, you also need a good CRM strategy as a foundation for your efforts. We talked to Freshworks salesperson Stephanie Taiwo, as Head of UKI Business Development, to get her seven top tips for managing leads and driving conversions.

4 Useful Employee Accountability Templates for Busy Managers

Looking for an employee accountability template? Holding employees accountable for their actions may seem daunting, especially if you’ve just been promoted to a managerial position or are a new business owner. But how do you hold an employee accountable? In this article, we’ll share smart strategies for increasing employee accountability. We’ll also provide four employee accountability templates that you can customize for your needs.