Teams | Collaboration | Customer Service | Project Management

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Elsevier Tech cuts report generation time to less than half with Freshworks Analytics

Elsevier Technologies is a global information analytics business that helps scientists and clinicians to find new answers, reshape human knowledge, and tackle the most urgent social crises. For 140 years, they have partnered with the research world to curate and verify scientific knowledge. As one of the world’s foremost providers of scientific, technical, and medical information, Elsevier publishes more than 470,000 articles annually in over 2,500 journals.

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Is IT Prepared for a Hybrid Remote Workplace Environment?

Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America. The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community.

Streamline your content review process with the TaskReviewer extension

The way we live and work has changed significantly in the last year. One aspect of our work lives that has taken a hit is the way we collaborate with our colleagues and clients. The process of reviewing content and providing feedback may have been done face-to-face in the past, but this won’t be possible in the near future.

Asana tips: 4 templates for managing an Agile team with Asana

Did you know you can run an Agile team with Asana? Though Agile is a popular lean project methodology for product, engineering, and software development teams, any team can run Agile processes with Asana. Whether you’re building Kanban boards, running Scrum sprints, or using another Agile philosophy, try these templates to get your team started with Agile project management in Asana.

Will Work-from-Home Lead to Shrinking Big Cities and a Suburban Explosion?

In early March of 2020 during the onset of the global COVID-19 pandemic, countless workers suddenly found themselves working remotely — some for the very first time. Businesses needed to quickly adapt to this uncertain “new normal” we were all a part of and for many, telework became an ideal “stop-gap” to continue operations in a way that bought time until everyone could return to the office again.

Top 12 Online Time And Attendance Software (Features, Pricing, Ratings)

Searching for the best online time and attendance software? Tracking time and attendance is essential for any business. It not only gives an accurate measure of employee time but also improves productivity, streamlines payroll processes, and boosts morale. However, you can’t track time and attendance using a time clock, pen, and paper. Timekeeping software is the better option here. But with hundreds of tools available in the market, which should you use?

Part 1: Not Making a Decision is Still a Decision

In business and in life, making a decision is easy when you’re working with a true partner and together can weigh all the factors involved towards making the right decision. In a specific example, the same can be said when it comes to making decisions that impact your B2B customer support teams’ success. As a customer support leader, you have to make a million decisions a day, and many, if not most of them, involve helping to solve customer issues.