Teams | Collaboration | Customer Service | Project Management

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Marketing Communication Agency Saves Time and Money with Scoro

NOSUCH is a full-service marketing communications and branding agency. They’re one part of NS+R, a global media production company that specializes in content creation and creative production. NS+R has offices in the UK, Netherlands and India – their mission is to create ‘best in brand’ experiences through well crafted, beautifully designed and professionally executed content. All NOSUCH meeting rooms have inspiring names.

Part 1: Increase Revenue Using Automated Customer Support Alerts

Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.

Goal setting for retailers turning to ecommerce

This is a guest post written by Stuart Cooke, Marketing Manager at Irish Parcels a courier comparison service that helps retailers and ecommerce providers find the best shipping solutions for their products. -- The Covid-19 pandemic has meant businesses around the world have had to close their doors for months, with many left with no choice but to adapt quickly and take their goods or services online.

Gitter goes native!

Like proud parents, we’re delighted to announce that Gitter now has true native connectivity with Matrix. It’s only been two months since Gitter joined Element, so already going native is pretty quick work. Matrix users now appear in Gitter like any other user, although with their Matrix ID and a Matrix flair (icon) next to their username. Likewise, Gitter users now appear as native within Matrix, but with their Gitter username, display name and avatar.

New Release: Read More About Rocket.Chat 3.9

It’s the most wonderful time of the month: and by that we mean release time – Rocket.Chat 3.9 is here! To make sure you don’t miss out on anything, we listed the most important features and improvements of our newest version below. If you wish to view the original and full list, click here!

Remote Employee Monitoring Software - How To Audit Employee Computer Activity | CurrentWare

⚠️UPDATE 2021⚠️ This video is from a legacy version of BrowseReporter. In this video CurrentWare’s product manager Sai Kit Chu shows you how to monitor the computer usage of employees that work from home. This video provides an overview of CurrentWare's remote employee monitoring software. Get the FREE trial to see what your remote employees are doing during work hours. This snippet was taken from our webinar "Best Practices for Managing Productivity and Security of Remote Workers".

How to manage a mix of staff and contractors

Businesses should be constantly looking for ways to adapt and change with the times. This means not only moving with the market they operate in and keeping up-to-date with modern technology, but something more fundamental; how to get the most out of their team. It is no longer the case that the workforce is made up entirely of people interested in 9 to 5 Monday to Friday working shifts.

Ethical artificial intelligence: the most important movement you've never heard of

Fake news spreads six times faster than factual news. The algorithms built into social media software, in an effort to hold our attention, feed us information that triggers the basest instincts of our complex psychologies. These are some of the starkest realities exposed in the Netflix documentary “The Social Dilemma.” Holding our attention is what the robot (if you will) was programmed to do. And it’s doing its job really, really well.