Chatbots are going head-to-head with human customer service. They can help you reduce customer service costs by up to 30%1 in some cases. But this certainly doesn’t mean that they are indispensable or so crucial, that they will make human interactions redundant. As a matter of fact, many consumers say that they actually prefer humans over bots.

In the year 2016, Bill Gates was against the decision of purchasing its competitor Slack, instead, he wants the organization to improvise Skype for Business. The initial release of Microsoft Teams to public happened in the year 2017, and very recently the stable release 1.2.00.4664 of the product happened this year in the month of February. As we understand most of the corporate work routines run on Office 365 suite, the Microsoft Teams is one of the essential parts of it.

Organizations are constantly making the business case for new inittiatives to combat the rising threat of cyber crime. Wire understands that the risks and rewards decisions are based on facts. Therefor, we have tried to assemble a set of facts that address various aspects of the decision process.

Providing great customer service is the watershed between the success and failure of an organization. Delivering quality customer service involves a number of factors like maintaining a low first response time and having a vast self-service portal among others.

It’s been said that customer service is the new sales, and when it comes to upselling and customer retention this makes absolute sense. Your customer service officers are in contact with your customers every single day. They need to know the most frequently asked questions, the historical information of the customer, and the best upgrades they can offer to customers.

Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business.