Teams | Collaboration | Customer Service | Project Management

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AI Agents: The next generation of AI-powered bots | Zendesk

💡 AI Agents: The next generation of AI-powered bots | Zendesk 🚀 Take care of your customer's entire request from start to finish, no matter the complexity. Do it all without a team of developers or massive budget, and constantly improve your experiences with robust analytics. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

What is quality assurance and why is it important for customer service? | Zendesk

👉 Watch the video to learn what quality assurance is and its importance in the world of customer service. We explain the quality assurance process, some of the best practices and methods for QA, and share an example of customer service QA. ⏳

Next in EX: Unifying employee experience technology (ebook excerpt)

This is the second part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Too many employees have too many tools, creating a sense of digital friction that fractures their attention, causes frustration, and limits productivity. This technology overload holds employees back instead of propelling them forward — this poor employee experience (EX) impacts key organizational outcomes.

Meet 'With Vids' - Google's latest innovation to boost workplace efficiency

Google has recently launched “With Vids,” a groundbreaking tool that promises to elevate workplace productivity to new heights. This tool is the latest addition to Google Workspace, known for its robust suite of applications that facilitate efficient digital work environments.

Mastering the Hybrid Work Model: A Blueprint For Success

The Hybrid Work Model has become a go-to solution for balancing flexibility and productivity in today’s fast-paced work environment. Employees sometimes feel trapped by rigid office hours. However, the hybrid work model has helped them find a new working method. Employees can boost their performance by blending remote work with in-person collaboration. It is like opening a door to endless possibilities!

After Using Employee Monitoring Software You Realise the Employee Activity is Low - What Should You Do

If you’ve recently implemented employee monitoring software and noticed low employee activity, you need to take action to resolve it. Review or check where employees should be more active. One way is to look at the total number of clicks or keystrokes an employee has made in a given period. If this number is significantly lower than it should be, likely, the employee needs to be more productive. Another way to tell if employees are inactive is by monitoring their internet usage.

The Future of Employee Experience with Jordan Katz, Chief Insights Officer at Simpplr

This episode features an interview with Jordan Katz, Chief Insights Officer at Simpplr. In this episode, Shawn and Jordan dive into Simpplr’s Future of Employee Experience Report. They discuss the importance of personalized and efficient communication platforms, analyzing diverse data sources to create a seamless employee experience, and taking a human-centered approach to AI.

Chronoworking: A smarter and healthier approach to work

In today’s workplace, the key to achieving greater results is not just working harder, but also working smarter. This is where the idea of “chronoworking” comes in handy, offering a new way to organize your schedule. Setting work hours to match people’s biological cycles, which control their natural energy swings throughout the day, is the idea behind chronoworking. This is meant to boost both output and overall health.