The terms of an employee’s compensation are typically outlined in a contractual agreement at the start of employment. This contract serves as a binding document between the employer and the employee, detailing the pay rate, job responsibilities, and other employment conditions. It’s crucial for employees to understand that any reduction in pay requires a modification of the original contract, which typically necessitates mutual consent.

Adam Martoccia, eSupport Manager at Morris-Jenkins tells us how surfacing key information from monday.com and Google Sheets on TV dashboards had a positive impact on their contact center performance. At Morris-Jenkins, they believe in empowering their people with data. Adam realized his Digital Support Team would perform better if they had visibility and awareness of their KPIs, so he started looking into TV dashboards as a potential solution.

In today’s corporate environment, your team’s structure can either be the key to success or a roadblock to reaching your objectives. The formation of a cohesive team is essential for increasing output, facilitating easy communication, and elevating employee happiness. This blog post attempts to analyze several team structuring strategies, highlighting their significance and offering guidance on creating the ideal structure to meet the particular requirements of your company.

If your team uses both monday.com and Slack then it’s likely you’ve tried their native integration for managing activity between the two channels. But what about reporting on the overall performance of your team with data from monday.com? When working on goals that extend further than individual tasks it can be helpful to have a holistic view of monday.com activity in a report.

Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of how AI can be used in their industry. For instance, AI can be used for customer support by integrating it into ticketing and chat features. If you’re not already sold on the idea of using AI, let’s consider some of the uses and benefits of using AI for customer support processes.

The success of a firm can be determined by the effectiveness of its team structure in the fast-paced and dynamic business environment of today. The adaptability, cooperation, and creativity needed by modern enterprises are beyond the capabilities of traditional hierarchical frameworks. In response, companies are investigating novel team structures that promote ingenuity, self-governance, and flexibility.