An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

The COVID-19 epidemic has resulted in a substantial change in the way we operate. One thing is certain until everything settles and the globe adjusts to the new normal: remote work is here to stay but with some modifications. Let’s examine the most recent data and patterns that provide a clear picture of the state of remote work in the US and how it is changing.

The changing nature of online work shows how the job market and office culture are changing in general, especially in the white-collar sector. As the story goes on, several important themes and meanings become clear. These will have a huge impact on the future of work. Fully remote staff were more likely to be cut last year than their colleagues who worked in office, according to Live Data Technologies, an employment data firm that analysed the status of two million white-collar workers.

The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.

Want to know how time tracking employee software can create the perfect remote work setting? Uncover the perks of running a focused remote team and learn to streamline operations, boost productivity, and create a culture of accountability and transparency.

An exit interview is a conversation between a company and an employee who chooses to leave the company. When you create a safe environment for team members to give honest feedback, you’ll gain insight into how your company can improve. Learn how to perform an exit interview effectively so you can make the most of the experience. When a team member leaves your company for a new role, there’s an opportunity to learn why.