An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

Hiring new employees is a high-stakes game for any business. When reviewing applicants, it’s crucial to watch for red flags that may indicate a bad fit. Key warning signs include the following: Screening for red flags allows managers to avoid disruptive and expensive hiring mistakes. It enables them to focus on candidates with real potential to excel in the role. Careful vetting during hiring is key to building a stellar team positioned for success.

The COVID-19 epidemic has resulted in a substantial change in the way we operate. One thing is certain until everything settles and the globe adjusts to the new normal: remote work is here to stay but with some modifications. Let’s examine the most recent data and patterns that provide a clear picture of the state of remote work in the US and how it is changing.

If you’ve ever experienced a software release, you know just how complicated things can get. From managing project timelines to keeping track of due dates and scope, it’s a lot for one person to handle. That’s where release management comes in. With the right process in place, you’ll be able to manage even the most complicated of tasks. Release management is a technique used to manage, plan, and control a software update to improve quality, speed, and efficiency.

Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.

Efficiency is the buzzword of this ever-changing AI era. For marketers, this means maximizing the return on every single dollar they spend. It’s no different when it comes to managing effective campaigns that drive engagement and, ultimately, revenue for your company. At Asana, the revenue marketing team approaches campaigns with a focused and structured design. The foundation needs to be sturdy and well-adapted to the dynamic nature of their work.

Welcome to our guide on mastering your workflow with expert incident tracking best practices. Incidents can occur at any moment, and effectively managing them is essential for maintaining productivity and customer satisfaction. In this article, we will explore the importance of incident tracking, root cause analysis, and how it can improve your workflow.

Business journey is something that corporations appreciate, and therefore, it is essential to lay out a plan so that you know how to reach your destiny. Managing the workforce and workflow helps you in planning that destiny. In simple terms, workflow process management is like a road trip in which you may leave from the same place and arrive at the same destination, but each individual takes different routes along the way and arrives at other times.

If your PB&J bread keeps getting soggy from the jelly, slather peanut butter on each slice and then put the jelly in the middle. That’s process improvement in its simplest form: You identified the existing order and found a way to make it better. Easy enough, right? But workflow optimization becomes a lot trickier when you’re dealing with a complex process.