Answer Bot Behind Login
This video explains how your customers can see the KB articles only if they can login to the Support Hub.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Jira Service Management Premium: Assets | Atlassian
In this 8-minute video, we’ll get to know some basics about Assets in Jira Service Management Premium. Assets is the name for the Asset Management feature included with your Jira Service Management subscription. You’ll learn about how Assets are structured and configured, understand some core concepts to get going, and see some examples of how this could look for your teams. Managing Assets in Jira can help reduce overall cost and effort by bringing more of your folks into a single ecosystem, allowing for greater communication and simpler management of your Assets.
AI And Knowledge Management: How to Turn Ticket Resolutions Into Articles
An updated knowledge base is essential to an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence work for you and help you with Knowledge Management? That's what InvGate Service Desk Knowledge Article Generation feature does! The Knowledge Article Generation feature allows you to transform service incident resolutions into knowledge article drafts in under 30 seconds (based on internal testing). The result? Time savings for help desk agents and updated knowledge base for the rest of your employees.
How remote work is reshaping the economy and boosting employment
The Australian workforce has embraced remote work in a way never seen before, representing a dramatic change in employment trends and how remote work is reshaping the economy and boosting employment. In the last year, there has been a notable surge in the number of Australians working for pay, with a significant rise in the percentage of those who work from home.
Remote workforce tripled since pre-pandemic
The COVID-19 epidemic has resulted in a substantial change in the way we operate. One thing is certain until everything settles and the globe adjusts to the new normal: remote work is here to stay but with some modifications. Let’s examine the most recent data and patterns that provide a clear picture of the state of remote work in the US and how it is changing.
InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams
The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.
Return to Office Mandates Don't Improve Productivity-Here's Why
Discover how recent surveys and insights on Return-to-Office (RTO) mandates are reshaping the future of work. Explore strategies to balance organizational goals with employee preferences, including monitoring remote workers for enhanced productivity and satisfaction.
HR Trends 2024: How Technology is Redefining Workforce Management
Unlock the potential of HR technology trends in 2024. From algorithmic HR, attendance tracking, and people analytics to AI integration and data-driven strategies; what is remote workforce management without innovative tools and platforms?
What is Double Time Pay & How to Calculate it?
Are you an employer or HR professional puzzled by the complexities of double time pay? Look no further! Our video breaks down everything you need to know about this crucial aspect of workforce management, ensuring compliance and satisfaction. We'll cover the top three areas: What is Double Time Pay? - Unraveling the basics and the legal framework. Benefits for Employees and Employers - How implementing double time pay can boost morale and ensure compliance.
AI And Knowledge Management: Turn Ticket Resolutions Into Articles
An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.