Teams | Collaboration | Customer Service | Project Management

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How to be successful with Zendesk AI | Preparing for artificial intelligence

💡 In this video, we'll discuss five ways to be successful with Zendesk's Advanced AI offering, ensuring your on the path to success with artificial intelligence in your customer experience (#CX) or employee experience (#EX) journey. 👉 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How to Address Insubordination in the Workplace

Insubordination is a serious workplace issue that occurs when an employee refuses to comply with a direct order from a supervisor or manager. It is a form of defiance and can have negative consequences for both the individual and the organization. Insubordination can manifest in various ways, such as openly challenging authority, refusing to follow established policies or procedures, or displaying a disrespectful attitude towards superiors.

8 examples that define a positive patient experience

Healthcare has transitioned from focusing solely on doctors' proficiency to a patient-centric approach, bringing patients' needs and experiences to the fore. As a result, positive patient experience examples have become integral to the healthcare system. In fact, it is now globally recognized as an independent dimension of healthcare quality, shaping a person's perception of the quality of care they receive.

How to build a best-in-class project intake process

A project intake process is a standardized workflow to help teams capture, prioritize, and follow through on new requests. Learn the components of an effective intake process, and how to build one for your team. Swamped by project requests? Overloaded with last-minute asks? If so, you’re not alone—and we have a solution for you. Enter: the project intake process, a tried-and-true method to prioritize the right work at the right time.

How to prepare for Zendesk AI | Preparing for artificial intelligence

🔌 With so many different AI innovations, facts, and opinions, it's easy to get overwhelmed. This video will cover the "dos" and the "don'ts" that will help you get the most out of our AI offering, and help ensure you're set up for success. 👉 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.