Teams | Collaboration | Customer Service | Project Management

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The 5 Financial Metrics Top Agencies Get Right w/ Ryan Watson

What’s one mistake you’ve made as an agency leader you’ll never forget? Several guests on this show have shared the same exact answer: “I wish I’d invested in my own financial literacy sooner!” But, what financial metrics should you focus on the most? Even if you answer that question—how do you (and your team) impact those financial metrics that matter most for your agency?

A Guide to Operational Efficiency - Meaning and Steps to Improve

In the current world of competition, every company wants to be at the top. Everyone wants their product to be the most preferred in the market. Organizations always look for operational efficiency; however, they should also consider employee motivation as an important factor in the company’s success. Customer satisfaction and employee motivation can help the organization’s growth to survive in this competitive business environment.

The Value of Service and Support #servicemanagement #customerexperience #support #b2b #saas #value

Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.

Why failure is necessary for innovation

It’s uncommon for the first draft of anything to be an instant success. That’s because innovation requires trial and error — to brainstorm, develop, and launch a new product or service means iterating continuously throughout the process. But we know failure can be scary: Miro found that 62% of enterprise leaders believe that fear gets in the way of innovation at their companies. In this article, we look at why successful innovators accept failure as part of the process.

How the team creating Basecamp uses Basecamp | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on February 8, 2023), Kimberly, Ashley and Chase share how the team at 37signals uses Basecamp to manage their day-to-day work. During this one-hour session, the team shows how the company uses Basecamp can be set up for company Human Resource functions, recruiting, and onboarding new employees.

4 award-winning calendar templates to transform how you organize your year

Work deadlines, personal commitments, annual goal planning, to-do tracking: For most, a calendar is the go-to tool for keeping life organized. Yet, its adaptability to any number of these use cases also makes it a perfect blank canvas for iteration. So who better to elevate the humble calendar than our active community of Creators in Miroverse? To kick off the new year, we asked Miro Creators to show us their take on a virtual calendar for 2024, with zero requirements and the sky as the limit.

Help Desk for Education - Why You Need One and What to Look For

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.