Teams | Collaboration | Customer Service | Project Management

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The effective guide to project management in banking: Best practices and tools

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

Comparing Time Champ with Flowace: What's the Difference? #timechamp #flowace

Check out Flowace and Time Champ, the top players in time tracking software in 2024. Features like automated timesheet management and employee monitoring are perfect for addressing potential issues. Compare their features, benefits, honest customer feedback, and pricing to find the best fit for your needs.

Top 10 Strategies to Improve Employee Performance in a Company

Employees are not merely the people working in the organization, but employees are the organization. Assume your brand has a great product and even great marketing, but would you be able to meet the demands without any lending hand? Even if you make the sale, would you have people deliver it physically or virtually? Even if you provide it, would you have someone to follow up and take care of after-sale customer service?

5 Best Agency Time Tracking Software

Finding the right agency time tracking tool is crucial for maintaining productivity and profitability. But, with so many options available, it can be a bit overwhelming to evaluate what tool fits your agency’s specific tracking and reporting needs. So, in this guide, we’ll explore some of the best time tracking tools for digital, marketing, creative, and media agencies.

How to use Zendesk AI to optimize your customer experience operations

🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

5 SMART Goals Examples for Remote Teams

Hybrid work is increasingly becoming popular, and as we shift towards more remote work and less face-to-face interaction, there is a risk of employees feeling disconnected and less engaged with their work. This reduced engagement can lead to demotivation and may signal ineffective management practices. To keep the team aligned and motivated, adopting SMART goals is a straightforward and efficient method.

Beat thrash for good: 4 organizational planning challenges and their solutions

Mobilizing an entire organization is hard. Processes often involve many stakeholders and workflows, while teams work in isolation with their own tools and collaboration methods. As a result, trying to execute your business plan can feel like turning a massive tanker ship—slow, clunky, and inefficient. But it doesn’t have to be that way. We’ve taken a deep dive into four common organizational planning challenges so you can arm yourself with the right solutions for each one.