Teams | Collaboration | Customer Service | Project Management

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What is professional services automation? Here's what to know

Successful project management and service delivery require efficient coordination of resources and processes. But let's be real here: Coordinating a complex web of tasks across different teams and departments can be overwhelming. Between staffing, budgeting, resource utilization, and billing, you can spend more time on administrative tasks than actually serving your customers. This can seriously hurt your bottom line and damage your reputation. But don't worry.

Why Using Time Tracking Apps Is the Answer to Your Productivity Issues?

Here’s a simple question: How did you spend your last 24 hours? Make a list of all the things you did. Did you make the best use of your time? Reflecting on the activities you just listed, did you make the most of your day and progress toward your goals? If the answer is no, is this because you didn’t feel too productive to meet your goals? Did you procrastinate to the point that it was difficult for you to go back and focus on your tasks?
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Slack Workflows: How To Streamline Team Communication & Collaboration

Slack workflows can play a pivotal role in automating aspects of your operations. At the core of operational excellence is an unwavering commitment to efficiency. Leveraging Slack workflows is an easy way to bake efficiency into your workflow processes. If you are looking to begin embracing automation and don't know where to start, examining your existing technology stack is the best place to begin. As of 2023, Slack has an impressive 20 million active users.

Crafting Your Ideal Work Schedule in a Digital Agency: A Comprehensive Guide + Free Templates

Welcome to the digital agency project management world, where flexibility and efficiency go hand in hand. As a project manager in this fast-paced industry, you must know that finding the right Work Schedule that balances your team’s efficiency & work-life balance is no small feat.

How to Encourage Participation in Virtual Meetings

Virtual meetings have undeniably improved workplace communications. With so many remote team communication tools with advanced features like Q&A, breakout rooms, chat, reaction icons, virtual whiteboards, and so on, it has never been easier to ask questions and seek ideas from meeting attendees. But, think back to your virtual meetings this week. How many of them were successful? Are awkward silences the norm in your meetings?

Step-by-Step Guide: Creating a Free Business Email Address

Establishing a professional online presence is crucial for any business, no matter the size. One of the key elements of credibility and professionalism is a dedicated business email address. While free email services have been available for personal use for years, they can also serve as a cost-effective solution for small businesses and startups to create a professional business email address despite online collaboration tools.

Mastering Remote Work: The Essential Guide to Weekly Planning

Remote work has reshaped how businesses function. Uncover strategies for effective weekly planning and how how to track remote workers with tools like Insightful, that empower managers in tracking remote workers' productivity. Delve deeper into optimizing your remote teams and harnessing the best remote tracking software available.

Revolutionizing Insurance Customer Service with the Power of Analytics

In the dynamic realm of insurance, customer service reigns supreme. Learn how harnessing the might of analytics is reshaping the insurance industry’s approach to personalized and consistent client experiences. Discover how Insightful’s employee remote work monitoring software can provide valuable workforce analytics to optimize your workforce and strengthen customer relations.

Secure live chat: 4 ways to safeguard your conversations

Secure live chat solutions are becoming powerful channels for businesses to connect with customers and deliver quick, efficient support and problem resolution without risking data exposure. Often, customers tend to provide sensitive personal information over chat. However, the threats of data breaches are becoming increasingly prevalent, putting these data at risk. As studies suggest, in 2023, five accounts are leaked every second.