Teams | Collaboration | Customer Service | Project Management

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InvGate

The ABC of Service Request Management

Aug 28, 2023 By Sophie Danby In InvGate
Service Request Management is the practice that helps you ensure service requests are dealt with effectively, efficiently, and consistently. It improves both customer and employee experience, and makes it easier for your service desk and IT support teams to deliver services to end-users. The most operative way to implement this practice is by adopting an ITSM solution that works as a central point of contact for users to direct their service requests and enables you to streamline key processes.
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DeskTrack

Productivity Monitoring Software: Everything you Need to Know

Aug 28, 2023 By DeskTrack In DeskTrack
With the recent changes in the business and working environment, leveraging employee management software is no longer an option – it is a need, the need of the hour. Leaders are now more concerned with making sure that their remote employees are truly working when they are working from home, as corporations have begun to accept remote work as the new standard. In today’s tough work environment, monitoring employee performance has become increasingly vital.
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monitask

Project Milestones in Project Management

Aug 28, 2023 By Maria Petit In Monitask
Setting project milestones can be the difference between success and failure in project management. Milestones are critical points in a project that marks progress toward a larger goal. Without effective milestones, it can be difficult to keep a project on track, and stakeholders may struggle to understand the progress being made. Milestones also allow you to identify potential issues early and adjust your approach as needed.
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Apploye

14 Google Tools You Need for Project Management in 2023

Aug 27, 2023 By Apploye In Apploye

Every time I work on this content in Google Docs. Meanwhile, around 4.3 billion people are using Google worldwide now. That gives you an idea of how Google is blended into our day-to-day life. Google has accommodated your personal and professional arena. You'll find most offices and businesses use any of the Google tools.

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time doctor

Should you use live screen monitoring software? Pros & cons

Aug 25, 2023 By Time Doctor In Time Doctor

When you manage hybrid or remote workers, tracking employee activity can sometimes be challenging. To get real-time visibility, you may have considered live screen monitoring software. However, you’ve probably found that it has more flaws than advantages. This type of software easily crosses the line into micromanagement and often serves as a surveillance tool. Should you ever use live screen monitoring, and is there a better option?

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teamwork

Streamlined solutions: The 6 best PSA software tools for MSPs

Aug 25, 2023 By Ben Brigden In Teamwork

Ask any managed service provider (MSP) about their biggest challenge, and they will likely tell you that it’s maintaining efficient workflow and streamlined project management processes. Balancing customer requests and managing multiple projects can quickly become overwhelming, especially without the right tools in place. That’s where professional services automation (PSA) software comes into play.

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DeskTrack

Employee Time Theft at The Workplace: What Employers Should Do to Prevent it

Aug 25, 2023 By DeskTrack In DeskTrack
Time theft may seem like something out of a blockbuster sci-fi film, but the truth is far more prosaic and an everyday thing than it appears. The financial repercussions of employee time theft might be considerably greater than you realize for many small organizations. Time theft is a minor offense that may quickly escalate into a major issue. Learn what time theft is and how to avoid it in the workplace. Employers cannot prevent time theft unless they understand how to detect it.
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Time Champ's Employee Geofencing and GPS Tracking!

Aug 25, 2023 By Time Champ In Time Champ
In this video, we delve into the powerful employee GPS tracking and geofencing feature offered by Time Champ. With this feature, your team's clock-ins and outs are streamlined through geofences as they enter or exit designated locations. You'll learn how to effortlessly monitor job site visits, login/logout times, and enhance project management. Discover the step-by-step process of creating a job site within Time Champ, including adding team members, selecting projects, setting tasks, and configuring automatic time tracking.
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Democratizing Creativity through AI with Matthew Hutson l Conversations with Zendesk Podcast

Aug 25, 2023 By Zendesk In Zendesk
On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.
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