Teams | Collaboration | Customer Service | Project Management

%term

Why more financial firms are banking on AI for better CX

For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.

6 Things to Know About Sharing Different File Types With Colleagues

In today's work environment, collaboration and document sharing have become essential components for successful business operations. The seamless exchange of ideas and information between team members is crucial to drive innovation, maintain productivity, and achieve organizational goals. This collaborative approach not only streamlines workflows but also cultivates a sense of teamwork and unity among employees.

Boosting Satisfaction with Your Customer Service Chat Software

Customer Service Chat Software: Providing excellent customer service through live chat is crucial for any modern business. Keeping customers happy ensures positive brand experiences and loyalty over time, but many businesses settle for experiences that frustrate customers. Transforming customer service chat support takes more than just installing a tool or software and giving split-second responses.

Secure Meeting Processes in Teams from Start to Finish

Most administrators use Microsoft tools, especially Teams, to aid them in managing meetings. In fact, 91% of Fortune 500 companies use it to develop an effective communication strategy. But there are still loose ends within the app, letting other parties carry out malicious activities at any stage of the meeting process. Teams is no exception to vulnerabilities. From time to time, there have been several reports of security threats in Teams leading to data leaks.

12 Best Project Planning Tools To Try In 2023

Every project manager wants to use robust project planning tools. After all, the mere thought of using a productivity-enhancing tool can put you into hustle mode, right? However, only 35% of project managers are somewhat satisfied with the current level of PM maturity. To add a layer of clarity to your decision-making, here are the 12 best project planning tools that can add value to your project management style and process.

10 ways to measure employee productivity (pros & cons of each)

With a system for measuring productivity levels, you can see which employees positively impact your bottom line the most and use their methods to level up the rest of your team. That said, choosing the right productivity metrics and implementing tracking systems are often the biggest roadblocks. Should you focus on quality or quantity? Do you need productivity software, or can you measure manually?

5 Power BI Service Desk Dashboards to Deep Dive Into Your Performance

Everyday service desk operations are constantly producing an abundance of meaningful information. When used smartly, it offers a wealth of opportunities for optimizing processes. Typically, IT Service Management (ITSM) software comes with built-in analytics that cover most of the necessities for a help desk manager. However, there are some cases where they might need to cross-reference multiple databases, some inside the tool and others outside it.

Asynchronous Work: The Future of Workplace

Haven’t you wondered how for years we have been establishing successful synchronous communication through social media, but when it comes to working, even though agendas are tightly scheduled sometimes we struggle? Asynchronous work seems to be Willie Wonka’s golden ticket for the future of communication, and we are telling you everything about it! The concept of async work is becoming more and more popular in the business world. But what is it, and why should you care?

Beyond 9 to 5: Thriving Through Asynchronous Work Methods

In today's ever-connected world, the conventional 9 to 5 mode of working that has ruled our lives for so long is being rethought. The past-paced digital reality of work and our changing lifestyles are making us question the feasibility of rigid work schedules, giving rise to novel work approaches. One such method is asynchronous work — a paradigm shift that's reshaping how modern teams operate, boosting productivity, and enhancing work-life satisfaction.

Mastering Operational Efficiency: Insights, Strategies, and the Journey Behind 'Come Up for Air'

Dive into an enlightening conversation with Liam Martin as he hosts Nicholas Sonnenberg, an expert on business efficiency and productivity. Nicholas delves deep into the intricacies of his recently released book, "Come Up for Air," shedding light on the nuances of writing and the art of book promotion. The duo explores the crucial role of operational efficiency, the significance of process documentation, and how modern communication tools are reshaping businesses. Moreover, Nicholas emphasizes the importance of strategic planning and organization, generously sharing wisdom from his rich experience. Gain valuable insights as he introduces the CPR (Communicate, Plan, Resource) Framework, a transformative model for achieving peak efficiency.