Teams | Collaboration | Customer Service | Project Management

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Requirements Management 101: Your Step-by-Step Guide

Requirements management helps you ensure your final project deliverable meets the needs of stakeholders. Simply put, a requirement is something stakeholders want or need, and requirements management helps you fulfill that need. Read on to learn how requirements management works, then do it yourself with six simple steps. It’s Friday night and you’re about to order pizza. You’ve got the phone in one hand and a list of requests from your friends in the other.

HR Knowledge Management

HR teams handle vast amounts of information daily—policies, employee records, training materials, compliance documents, and more. Organizing all this data can become a challenge, especially as companies grow. That’s where HR Knowledge Management (KM) steps in. With a structured way to collect, store, and share HR knowledge, a solid KM system helps streamline operations, improve decision-making, and boost employee satisfaction.

How To Detect Mouse Jigglers (And Stop Employees From Using Them!)

By now, you may have heard that the US banking giant Wells Fargo has fired some employees following claims that they were faking keyboard activity to fool the company into thinking they were working when they were not. This has left many managers to wonder—Are my employees faking their computer activity? Employee monitoring software is crucial in tracking productivity and ensuring accountability in the modern workplace.

Working Overtime: Pros, Cons, and 20 Statistics

People usually work overtime due the reasons like poor time management, inaccurate project estimations, or a workforce shortage, rather than a personal preference. Some companies even try to avoid compensating employees for their overtime work. The issue with working overtime is that it is often misused and looked down upon. This is why legislation is necessary to govern it properly.

The ITIL Framework Can Be Described Best As: A Set of Best Practices

The ITIL (Information Technology Infrastructure Library) framework is one of the most widely recognized and adopted sets of best practices in IT Service Management (ITSM). It provides a structured approach to managing IT services, ensuring that they align with business needs and contribute to overall success. This article will explore the ITIL framework in detail, providing insights into its history, core components, benefits, and certification paths.

What Is Deep Work? Understanding the Concept and Its Impact

In an increasingly distracted world, the ability to focus intensely on cognitively demanding tasks has become a rare and valuable skill. The concept of deep work, popularized by productivity expert Cal Newport, highlights the importance of dedicating uninterrupted time to tasks that push our cognitive abilities to their limits.

7 Best Quoting Software in 2024: Features & Reviews

Whether you’re a small business owner or part of a large sales team, automated quoting software can give you an edge in winning new business. But with so many options, finding the right quoting tool can feel overwhelming. So, we tested the best quoting software tools on the market to help you find the one that best suits your needs.

Dan Timmiss: How to get your agency IT ready for scaling

As an Ops person, the role of IT expert is often part of the job. So how can you ensure your agency’s IT infrastructure is set up for scaling? That's the focus of our discussion with Dan Timmiss, Technical Director at Kaizen IT Solutions. With over two decades of experience, Dan has helped hundreds of creative agencies optimize and manage their IT setups, from audits to complete IT overhauls and supporting scaling teams.