Teams | Collaboration | Customer Service | Project Management

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Configuration Item: Understanding The CMDB's Building Blocks

In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.

Creating an employee engagement plan: 6 steps to follow

How well and how quickly a business grows depends on how engaged its employees are. When employees are involved, motivated, and productive, they do better work and are more likely to stay with the company. This article goes into great detail about the most important parts of an employee engagement strategy, such as setting goals, evaluating performance, designing initiatives, putting them into action, and keeping an eye on things.

New Wire Navigation Release

Attention please, Wire users! Our team is excited to announce a major navigational overhaul to our webapp client. This latest update brings a fresh look and new features; giving you a productivity boost for when the summer heat slows you down. Our old navigation is a relic from times past; it can feel messy and confusing, particularly for new users. Our primary goal with these changes is to simplify and standardize the app by making important flows and actions easier to access.

The Checklist Manifesto: A Simple Approach to Complex Tasks

Explore the essential time management and error mitigation ideas Dr. Atul Gawande presents in his book The Checklist Method. Learn how to tap into the power of checklists and use them to cut down on the losses due to employee mistakes and boost your company’s productivity with the help from Insightful.

Employee Monitoring: Boon or Bane for Modern Workplaces?

98 Employee monitoring is currently a hot topic in modern workplaces. Some view it as a game changer that enhances employee productivity. Others think it will destroy employee privacy and make the working environment tense. This blog takes a deep dive into both sides of this debate about whether employee monitoring is an actual boon or bane. Get ready to discuss whether employee monitoring is a useful tool that helps optimize your work environment and maximize the productivity of employees.

Resource Planning: Turning Your Capacity Plan into Action

Do your projects often run into unexpected roadblocks? Are some team members constantly overworked while others sit idle? If this sounds familiar, take a closer look at your resource planning. Effective resource planning can prevent missed deadlines, uneven workloads, and wasted talent—all while boosting your project success rates. Here’s how to get it right.