Teams | Collaboration | Customer Service | Project Management

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The Smarter Way to Work with Automation & AI

Knowledge workers can find information faster, work smarter, and achieve more with M-Files platform. M-Files features an innovative metadata-driven architecture and embedded workflow engine. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. M-Files is revolutionizing the way knowledge workers perform by automating processes—from document creation and management to workflow automation, external collaboration, enterprise search, security, and compliance and providing industry leading GenAI, M-Files Aino.

Picking the right deployment model: on-premise vs. off-premise software

On-premise, off-premise, or hybrid software deployments. There’s no shortage of options for companies and IT teams looking to create robust, secure, and scalable networks for their employees and end-users. But with more options comes more research and decision-making, as each choice comes with its own benefits and drawbacks that can impact everything from cost to performance and data security.

Zendesk Community Event: Deep Dive on Platform

About the Event: In our third event of the Post-Relate deep dive series, attendees discovered what's new with Zendesk's flexible, trusted platform. Organized by Devan La Spisa, Andrea Wong and Meaghan Watson from the Community and PMM Teams, our expert panel guided customers through customization, analytics, and security innovations. Product Areas Covered: Missed the Event? Watch the Replay! Catch up on all the details by watching the replay of our deep dive session.

Zulip 9.0: Organized chat for distributed teams

We’re excited to announce the release of Zulip Server 9.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed for seamless remote and hybrid work. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Zulip’s 100% open-source software is available as a cloud service or a self-hosted solution, and is used by thousands of organizations around the world.

The Lead Magnet That Pays for Itself w/ Chris DuBois

Is your agency leaving nearly 2/3rds of your new client acquisition up to chance? If so, you’re not alone. But it doesn’t have to be that way. According to research from WordStream, 60% of most new agency clients are coming from a channel that you can’t directly control, let alone scale. That scary stat is exactly what today’s guest is helping agencies avoid by building a portfolio of offers you can use to drive more inbound leads and create a re-usable marketing asset that pays for itself.

How to Easily Increase Insurance Agent Productivity

The success of your insurance agency rides on your ability to build a team of high-performing agents. But if you’re finding it difficult to improve or even maintain agent productivity levels, you aren’t alone. Since COVID-19, the insurance sector has faced increased operational demands. You need the right tools and the right strategy to maximize your team’s time and resources.

36+ employee retention statistics every HR and manager should know in 2024

Employee retention is a complex issue. There are a multitude of factors at play, and those factors are changing as work is changing. The current employee retention statistics show that HR and managers must rethink retention strategies. Classic approaches aren’t working, but employees respond well to personalized and empathetic leadership. We’ve identified key themes in employee retention statistics that highlight the challenges and help managers make targeted decisions.

Capacity Planning 101: Beginner's Guide

Capacity planning means ensuring that there is enough time, people, and specific roles to execute projects successfully. It’s a high-level process that proactively evaluates these factors over weeks or months. It influences the type and volume of work your team takes on. And it shapes hiring decisions, too. For example, deciding whether you have enough developers with experience coding in C++ to execute a potential four-month project successfully.