Teams | Collaboration | Customer Service | Project Management

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A Guide to Operational Efficiency - Meaning and Steps to Improve

In the current world of competition, every company wants to be at the top. Everyone wants their product to be the most preferred in the market. Organizations always look for operational efficiency; however, they should also consider employee motivation as an important factor in the company’s success. Customer satisfaction and employee motivation can help the organization’s growth to survive in this competitive business environment.

The Value of Service and Support #servicemanagement #customerexperience #support #b2b #saas #value

Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.

Workforce Analytics - Definition, Working, and Benefits

Workforce Analytics is the new master in the current world. In any section, data and data analysis are considered supreme. The reason is that it helps find critical workforce management solutions and simplifies the information. Data helps in understanding complex details and makes them easy to comprehend. The process of interpreting or communicating the data is called analytics. Analytics are critical in businesses.

Help Desk for Education - Why You Need One and What to Look For

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

The four pillars of high-performing teams

Have you ever wondered how Apple went from near-bankruptcy to $300bn+ in annual revenue? Or why Nokia was able to pivot its way through the smartphone era while Blackberry floundered? Or why Cisco routinely ranks top-five in the “Great Place To Work” list, and why 91% of staff feel their workplace is psychologically and emotionally healthy? It turns out these household names share a common trait that virtually any company can develop, regardless of size, industry or cash in the bank.

How to Asana: Post status updates

Have you been pinged for a status update? Before you fire up the spreadsheets and docs, here's how to do it in Asana. Keep your team in the loop with status updates on projects, portfolios, and goals in Asana. Check out this video to learn how to share status updates using real-time data, the latest highlights, and Asana Intelligence. Then see how your meetings can focus on actionable insights instead of long status readouts.

Jira Service Management & Slack

Jira Service Management offers a range of integrations with Slack to enhance communication, foster collaboration, and optimize issue resolution. This video presents a thorough overview of the integrations between Jira Service Management and Slack, including ChatOps for Incident Management, conversational ticketing via Chat, the capabilities of Jira Cloud, and the AI-driven Virtual Agent.