Teams | Collaboration | Customer Service | Project Management

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How good leaders use the power of slowing down to get things done

Slowing down may seem unusual in today’s fast-paced corporate environment, but experienced executives know that taking a step back can allow for the evaluation and improvement of situations. Well-known individuals like Jeff Bezos have supported this thoughtful approach to decision-making, and studies show that intelligent people tackle complicated problems more slowly but accurately.

Help Desk for Education - Why You Need One and What to Look For

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

Build Visual Roadmaps with Craft.io's New Cover Image

Roadmaps are key for keeping everyone on your team headed in the same direction by communicating the strategic direction of your product. This is why we decided to take one step forward by introducing our new Cover Image Feature that empowers product managers and teams to create roadmaps that not only showcase their plans but also provide a visual and intuitive understanding of what's ahead. ABOUT CRAFT.IO.

How to prepare for Zendesk AI | Preparing for artificial intelligence

🔌 With so many different AI innovations, facts, and opinions, it's easy to get overwhelmed. This video will cover the "dos" and the "don'ts" that will help you get the most out of our AI offering, and help ensure you're set up for success. 👉 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Co-creating the roadmap: How Asana builds products with purpose

In the fast-paced world of technology, the distinction between a good product and a great one isn’t just technical. More than lines of code or design elements, an exceptional product is sculpted by a deep understanding of its users and their active role in the creation process. In this blog post, we delve into Asana’s approach to product development. We’ll also provide tips for how to co-create a roadmap through a thoughtful process that involves our customers every step of the way.

How to be successful with Zendesk AI | Preparing for artificial intelligence

💡 In this video, we'll discuss five ways to be successful with Zendesk's Advanced AI offering, ensuring your on the path to success with artificial intelligence in your customer experience (#CX) or employee experience (#EX) journey. 👉 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Expert Picks: The Most Effective Time Tracking Apps for 2024

It was just another Monday morning when Alex trudged into the office, dreading the long work week ahead. As he walked past his coworker Dan’s desk, he noticed it was empty – that marked the third time Dan had shown up late this month. Alex grabbed his coffee and sat down to tackle the mountain of tasks in his inbox. But he quickly noticed his other coworkers, Bill and Sue, were on YouTube and Facebook instead of working. By noon, Alex had only finished a fraction of his to-do list.