Charlotte Ward is the Head of Support at Snowplow, a behavioral data management platform that collects and operationalizes behavioral data at scale. She has worked in high-tech organizations from startups to blue-chips for the last 25 years and has been leading teams for the last 16 of those. A Jill of all trades, Charlotte also manages the Customer Support Leaders podcast which has 10,000+ downloads. Join Charlotte and Netomi for a candid conversation about what CX and Support leaders need to keep an eye on in the new era of customer service.

What do risk and compliance functions risk by deferring digital transformation? How can risk and compliance functions jumpstart an organization's digital transformation? Why does intelligent information management underpin the compliance function AND digital transformation at the same time? These and more questions answered in this podcast featuring special guests Alexis Evangelou from Iron Mountain Cyprus and Vanessa Miller of VM Consulting.

On March 15th, we're launching the M-Files Community — a place where customers, admins, partners and M-Files employees can discuss all things M-Files. Whether it's a technical question, best practices or just a nickel's worth of free advice, the M-Files Community will (1) establish a sense of connection within the global M-Files community, (2) facilitate self-service, and (3) help us gather feedback from M-Files users about the product. Join us with Julian Cook, M-Files Chief Customer Officer, and Jocelyn Flint, Global Community Manager for a quick explanation of the purpose, roadmap and expectations of the M-Files Community.

When reviewing intelligent information management solutions, securing the blessing of your executive leadership is about more than just finding the funds needed to execute the project in the first place. True digital transformation needs a culture willing to embrace it. Brad Nickle of Strickland Solutions and Kurt Meemken of Marco Technologies join us for a roundtable discussion on how to get executive buy-in for your information management project.

What is metadata? Metadata is what enables you to find Spotify songs and Netflix movies. It is just as useful in enterprise document management for tagging files and documents so that they can be found later. In this podcast, Treve Clayton of New Zealand based Docsmart helps give perspective on why metadata is just as important as the data itself.

For some, information management platforms like M-Files represent a paradigm shift. It's easy to get hung up on concepts like metadata, advanced workflows, custom permissions access and others. In this podcast, we ask M-Files' Senior VP Channel Sales, Scott Erickson a simple question: Which 3 benefits are the easiest to explain and understand? His answer might surprise you.

Information Innovation Podcast: A World without Computer Folders, Where Only What the File is Matters - The Concept of Folderless File Storage is on the Verge of Being Mainstream

Almost overnight, COVID-19 amplified a performance gap between those companies that invested in technology innovation at scale before the pandemic and those that did not. It turned a performance gap into an abyss. The task now centers around how to hasten this kind of digital change during a crisis, even as many are falling behind. To persist and succeed, organizations of all sizes across industries will need to employ a new strategy with information management solutions as a centerpiece.