💡 On this episode, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk. 🔋 Joey shares valuable insights into the evolving landscape of customer experience (CX) in the age of artificial intelligence. We discuss how AI is reshaping customer service, the importance of data privacy, and the future of voice communication in the digital-first era. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

From grappling with self-doubt to embracing the unknown in hyper-growth stages, Bobbie shares her journey of transitioning from stable success to the exhilarating yet daunting 'big leagues' of business.. Watch as she opens up about the mental hurdles and the importance of team culture and continuous learning in this uncharted territory. It's a must-watch for any entrepreneur bracing for their next big leap.

Join us for episode two of our new podcast, “Tough Conversations with CxOs” featuring Wendy Zacchio, CIO at Zelis. Wendy has an incredible history as a C-level leader in the healthcare industry and has recently taken on the CIO role at the high-growth, disruptive health-tech company Zelis.

Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection! About.

🤩 On this episode, we’re joined by Tom Eggemeier, CEO of Zendesk. Tom shares his extensive insights into customer experience and the pivotal role of #AI in enhancing customer service. 😎 Want to join us at the hottest spot in #CX? Registration for Zendesk Relate 2024 is now open, and you can secure early bird pricing through December 22. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

For the second episode of our Customer Success Podcast, we have Gillian Fitzgerald, our very own Director of Customer Experience EMEA. She will be discussing with us her own team uses Slack and how Slack can help Support teams operate more efficiently.

In this podcast episode, we hear from Ken Spangler, EVP – CIO Global Operations Technology at FedEx, where we discuss with radical candor driving a One FedEx Transformation with Enterprise Agility. Ken will share insights into how FedEx embraces enterprise agility and the value frameworks that enable it to drive innovation and adaptability within his organization.

This episode features an interview with William Tincup, President and Editor-at-Large of RecruitingDaily.com. William is a writer, speaker, consultant, and investor at the intersection of HR and technology. In this episode, Amanda sits down with William to discuss the excessive amount of tech in HR, user satisfaction versus adoption, and why the ROI of tech is flawed. To stay in touch and learn more about Simpplr, please like this video and subscribe to our YouTube channel.

On the first episode of our Customer Success Podcast, we have Vanessa O'Mahony, our AVP of Sales in EMA, with us to tell us how Sales Elevate can help sales organizations work in a more lean way, spend more time on selling activities, and close more deals.

He sheds light on the critical issues of trust and fit in the hiring process and the challenges of managing role overload within a lean team.. Learn from real experiences about the consequences of quick promotions and the risks of hiring based on first impressions. A must-watch for anyone navigating the complex journey of startup team development. Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.