In this illuminating episode of the Future Workforce Podcast, Derek Gallimore takes us on an engaging exploration into the mid-scale BPO sector. Join him as he sheds light on the key players and innovative forces shaping this dynamic industry. Get ready to dive deep into insights, trends, and inspiring stories that will challenge your perceptions and expand your understanding of the outsourcing world.

Derek Gallimore shares his insights and experiences, breaking down the numbers for optimal profit margins to ensure efficient and effective BPO operations. Whether you're a business owner looking to outsource or simply interested in the dynamics of BPO, this episode is a wealth of knowledge. Don't miss out on these valuable insights that could reshape your approach to business! Tune in, and let's redefine the future of work together.

This episode features an interview with Leslie Quinton, VP of Communications at Ubisoft. On this episode, Leslie shares her must-do’s for doing global communications right, what the secret ingredient is for improving company culture, and her advice for comms leaders struggling to get company buy-in.

This episode features an interview with Ephraim “Phrai” Freed, Customer Growth Manager of Reality Labs at Meta. In this episode, Amanda sits down with Phrai to discuss AI’s impact on internal communications, the value of cross-functional relationships, and why an equitable employee experience is critical.

We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

If you've been following along with the podcast, you've heard the mention of two-person teams and how 37signals makes the most of its software features and productivity with just two people working together—one programmer and one designer. In this episode of the Rework podcast, 37signals co-founders Jason Fried and David Heinemeier Hansson sit down with Kimberly Rhodes to dive deeper into the concept of two-person teams and share valuable insights on the benefits, challenges, and strategies behind their unique approach.

In this enlightening episode of the Future Workforce podcast, our host Liam Martin engages in a comprehensive conversation with the BPO maven, Derek Gallimore. They delve into the fascinating world of the Business Process Outsourcing (BPO) industry, guiding listeners through a statistical journey of its performance, growth, and evolution. Beginning with a detailed look at industry-specific statistics, they paint a picture of the BPO sector's robust past and its dynamic present. The conversation further dissects profit margins in the industry, providing listeners with valuable insights into the fiscal mechanics of the BPO space.

This episode features an interview with Tina Hawkins, Senior Director of Internal Communications at the NBA. In this episode, Amanda and Tina discuss aligning values externally and internally, keeping communication casual, and how to hold space for employees and leaders to have critical conversations.

This episode features an interview with Pratiksha Patel, Chief People Officer at Branch. In this episode, Amanda and Pratiksha discuss meeting workers’ expectations, inclusivity, and upskilling employees.

This episode features an interview with Guido Ditto, Senior Manager of internal communications and employer brand at Coursera. Guido works with Coursera executives and teams to inform, engage, and connect colleagues around the world.