Teams | Collaboration | Customer Service | Project Management

Podcast

Client Education and Virtual Assistance in the BPO Industry

In a detailed conversation with Liam Martin, Cody Barton, the co-founder of StartVirtual, delves into the vital necessity for enhanced client education within the BPO industry, specifically focusing on the real estate sector. Barton emphasizes how effective training and establishing clear success goals can significantly boost client satisfaction and results. StartVirtual, a company dedicated to offering virtual assistance services in the real estate field, is leading the charge in this innovative approach.

Influencer Marketing in BPO Industry: An Unusual Acquisition Channel

In this interview, Cody Barton, the founder of StartVirtual, discusses the growth and challenges his company has faced in providing virtual assistance services in the real estate industry. Despite the uncertain environment caused by the COVID-19 pandemic, StartVirtual decided to fast-track their launch in March 2020. Cody shares their journey from being a real estate business owner to creating a virtual assistant company, and how they expanded their services to insurance and bookkeeping.

Work-life harmony, not balance with Marla J. Albertie, Owner & Founder of Truth Speaks Group

This episode features an interview with Marla J. Albertie, Owner and Founder of Truth Speaks Group. In this episode, Amanda and Marla discuss why cultural fit is a myth, how to brag about yourself, and what we’re getting wrong about DE&I.

Pardot's Founder, David Cummings' Stories of Startup Challenges l Sit Down Startup Podcast

Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.

Reshaping Work Paradigms: Hybrid Models, Remote Dynamics, and the Quest for Optimal Productivity

In today’s episode, host Liam Martin engages in a comprehensive discussion with Dave Mastronardi, the visionary behind Gamestorming Group and New Rules for Work. They delve into the inherent flaws in traditional work structures, illuminating the urgent need for innovative work rules. From the benefits and setbacks of hybrid, remote, and office work models, to the charged debate surrounding the return to the office in a post-pandemic world, no topic is left unexplored.

Keeping the Human Touch in an AI-driven Future l Conversations with Zendesk Podcast

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.

Leaving the Cloud: The Finale - Rework Podcast

You’ve no doubt heard the 37signals team talking about leaving the cloud. Well, now the transition is complete! In this episode of Rework, 37signals co-founder David Heinemeier Hansson and Director of Operations Eron Nicholson sit down with host Kimberly Rhodes to discuss the unexpected speed of the move, the decisions, the hurdles they faced, and the behind the scenes of the meticulous process of moving their major applications, including those that had never before been run outside the cloud.

AI Tools, Concerns, and Possibilities with Carolyn Clark & Shaun Randol

This episode features an interview with Carolyn Clark and Shaun Randol. In this episode, Amanda, Carolyn, and Shaun take on the vast world of AI. They discuss how they use tools like ChatGPT in their everyday lives, the role AI plays in internal communications, and security and ethics concerns in this new landscape.

Two-Person Teams: Listener Questions

This week, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer listener questions from the recent episode about Two-Person Teams. They tackle topics ranging from two-person team collaboration techniques to their innovative approach to team cooldown periods and the benefits for individuals and the overall project workflow. Listen in as they discuss their journey in refining the on-call process and the power of "spring cleaning" to address unresolved issues.