Learn why it's crucial for employees to evolve in their roles and how this benefits both the individual and the company.. Understand the impact of personal and professional growth on client satisfaction and overall business success. This insight-packed short is a must-watch for leaders aiming to cultivate a thriving, dynamic workplace. #EmployeeDevelopment #LeadershipInsight #WorkplaceGrowth Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.

Matt Rocco explains how servant leadership is compatible with key business practices such as planning, accountability, budgeting, and forecasting. Contrary to the belief that servant leaders are too lenient, Matt explains their strong commitment to results. He discusses the importance of building genuine relationships and setting clear expectations, enabling servant leaders to foster an environment of natural accountability and honest conversations. This approach balances individual care with organizational goals.

This episode features an interview with Shawnee Irmen-De Anda, Chief People Officer at Thriveworks. Shawnee has two decades of experience serving as a human resources strategic business partner for growing and well-established healthcare organizations. In this episode, Amanda sits down with Shawnee to discuss creating brand awareness while recruiting, incorporating tech into the employee experience, and fighting burnout during times of crisis.

On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future. 🕰 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

This episode features an interview with Betsy Leatherman, Global President of Consulting Services at Leadership Circle. In this episode, Amanda and Betsy discuss leadership development, common mistakes leaders make during layoffs, and the two leadership orientations.

💡 On this episode of #ConversationsWithZendesk, we’re joined by Paulette Chafe, head of consumer insights and research at Zendesk. ⚡️ In our discussion, Paulette shares insights about the integration of AI in customer and employee experiences and how technology is rapidly reshaping the business landscape. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey. He talks about how the company's focus on culture and servant leadership had a transformative impact on its performance and workforce. .

This episode features an interview with Brian Brockman, VP of Communications, US & Canada at Nissan Motor Corporation. In this episode, Amanda sits down with Brian to discuss transforming work culture, crafting an equitable employee experience, and how internal and external communications can flow together.

This episode features an interview with Preston Lewis, Founder and CEO of Intactic, a modern communications company focused on creating human-centric experiences for people at work. In this episode, Amanda sits down with Preston to discuss the modern employee experience, investing in technology and upskilling teams, and how to create a human-centric work experience.

Liam Martin & Nick Sinclair discuss the transformative impact of artificial intelligence on the accounting industry. While some fear job losses, they foresee an evolution where roles are elevated with a greater emphasis on soft skills like communication and customer service. Nick underscores TOA Global's approach: training accountants to harness AI tools developed by others, instead of competing against them.