On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

Join Nicole Barrish and Liam as they delve into the world of data-driven customer support in this quick YouTube Short. They discuss the vital role that data plays in optimizing the customer service experience at their companies. They uncover the process of pinpointing essential factors that shape successful customer interactions and satisfaction and how frontline employees play a critical role in fine-tuning these procedures.

They delve deep into the robust growth, hurdles, and future of the Business Process Outsourcing (BPO) industry.. Nicole Barrish is an accomplished professional with a 14-year career under the Towne Group. A Boston's Emerson College graduate, Nicole started as a staffing coordinator and rose to manage the Towne Home Care operations, turning it into one of New Jersey's top home care agencies. She later transitioned to ISTA Personnel Solutions as Director of Operations, now overseeing over 1000 employees providing customer support in the healthcare industry.

This episode features an interview with Lexi Clarke, Chief Human Resources Officer at Payscale, a compensation management platform. In this episode, Amanda sits down with Lexi to discuss pay transparency, measuring your worth as an employee, and discussing salary in the interview process.

On this episode, recorded live at Zendesk Relate 2023, we’re joined by several incredible panelists including Danielle N. Evans at Honeywell, William Abrams at Medline Industries, Cait Keohane and Teresa Anania at Zendesk, and Sarah Bernhardi at Dandelion Payments, Xe.com, and Ria Money Transfer. This conversation focused on the benefits and implementation of a customer-first approach to business.

Join Liam Martin, host of the Future Workforce podcast, in a thought-provoking conversation with Dan Schawbel as they dive into the dynamic landscape of work. In this episode, they cover a wide range of topics, providing valuable insights and perspectives on the future of work.

Join Dan Schawbel in "The Future Workforce," as he unpacks AI's potential and pitfalls. We delve into the necessity of a safety net and targeted training in the age of automation, inviting economists to weigh in on the most vulnerable occupations. Dan also proactively explores the emergence of new jobs and the subsequent training required. Discover strategies to navigate and succeed in a future labor market reshaped by technology.

Dive into Dan Schawbel's enlightening discourse on the rising dissatisfaction around work, focusing on aspects like fairness and the surge in remote work. Explore how money, and particularly compensation, magnifies these concerns. Uncover the startling fact that over half of employees maintain at least one side gig to combat the financial pressures of inflation and the escalating housing market. Join us on this insightful journey that spotlights the intricate links between work, income, and life satisfaction in today's complex economic climate.

Join Dan Schawbel on the Future Workforce podcast as he unpacks the rising trend of businesses ending remote work and its unexpected consequences. Discover how this shift forces top performers to quit, increasing competition for remote roles. Dan dives deep into these complex dynamics, offering profound insights that challenge traditional notions of work. Tune in to explore the evolving employment landscape in our increasingly digital world.

Dive into the future with BPO titan Derek Gallimore, founder, and CEO of Outsource Accelerator, as he navigates the evolution of the business process outsourcing industry. Derek leverages his decades of experience to predict the path forward, highlighting emerging trends, transformative technologies, and the global forces reshaping the BPO landscape. Don't miss this opportunity to learn from a master and equip your business for the challenges and opportunities on the horizon.