Beyond their knowledge of payroll and inbound and outbound calls, call center managers need soft and hard work to improve team productivity and customer satisfaction. According to Forbes, leaders who are less inspiring and motivated make 47% of their direct reports consider quitting, and 93% of the time, they are rated in the bottom 10% of productivity. A competent manager should be able to handle challenging calls, handle complaints, and provide excellent customer service.

When employees feel valued and recognized as individuals, they act in ways that benefit colleagues, managers and the organization. They’re also happier, healthier and more engaged. Gallup and Workhuman studied thousands of employees across several countries to gauge the power of recognition. They found that when recognition efforts resonate, employees are: In short, recognition is a powerful motivator and antidote to employee burnout.

Imagine a place where every employee can find accurate answers to their IT questions and requests — a centralized hub where every service offered by the IT department is organized, described, and well-explained. This utopia within the IT Service Management (ITSM) world is known as the service catalog, and we're here to guide you in building one that is both effective and easy to navigate.

Explore the 10 key habits of Zen to Done (ZTD) and how they address common managerial challenges. See how Insightful's workforce analytics complement ZTD, providing data-driven insights to optimize your productivity. Transform your approach to time management and task prioritization.

There’s no doubt, nothing in today’s work environment is ordinary. It’s a fast-paced, interconnected, and hybrid workplace. That’s why collaboration is the recipe for a successful team. Effective teamwork is the cornerstone of high-performing organizations. It allows them to innovate, adapt, and achieve their goals. But what does it take to build a genuinely collaborative team?

Unlocking career development in IT can feel like an exciting adventure, full of opportunities to learn, grow, and connect with others. On the flip side, it can also be overwhelming due to the many possible paths, constantly evolving technologies, and high expectations. In this article, we're sharing expert advice straight from the pros on how to move forward in the IT world.

Microsoft Teams and Zoom are two of the top video conferencing tools we have today. They help organizations communicate and collaborate from anywhere at any time, ensuring a seamless, uninterrupted workflow. And as companies keep transitioning into hybrid or remote work, it’s only natural that the demand for tools like Microsoft Teams and Zoom continues to grow. But which app is best for your business?

Salesforce finance teams use Slack for approvals, to speed up reporting and to work with external partners.

A company’s onboarding process can make or break a new hire’s performance. No one knows this better than Mike Jordan, Asana’s Head of Growth and Impact. With 20+ years of experience under his belt, Jordan helps Asana create the right frameworks to help every employee thrive. His team covers four main areas: Together, these areas make up the entire employee experience at Asana—including the company’s best-in-class onboarding program.