Teams | Collaboration | Customer Service | Project Management

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How to Identify and Respond to Suspicious Activity in Workplace

163 Is your workplace at risk of suspicious activity going unnoticed? Ignoring the signs can lead to serious security breaches and a loss of trust. Learn how to identify and respond effectively to suspicious behavior, ensuring your workplace remains secure and efficient. Discover actionable strategies to protect your team and business.

+30 Help Desk Statistics & Facts To Watch Closely

Understanding help desk statistics can significantly impact your business strategies. Why? Because they help you adapt to evolving customer expectations and improve service efficiency.There are many help desk statistics and facts that can illuminate key areas of your customer service operations. By analyzing these metrics, organizations can identify strengths and weaknesses in their support systems, allowing them to make informed decisions that enhance overall performance.

10 Best Remote Desktop Monitoring Software

140 Have you ever wondered how you can keep an eye on your remote team’s computer usage from afar? Remote desktop monitoring software does exactly that, providing you with a real-time view of what your employees are doing on their computers. Regardless of whether you are an entrepreneur, an IT director, or simply a person who wants to improve productivity, the choice of a tool is critical. Here, you will find a detailed list of the 10 best remote desktop monitoring software tools.

ITIL ticket types, what you need to know

Running a busy IT department, juggling everything from system outages to user requests and planned changes can quickly become overwhelming without a solid system to organize and track these tasks. That's where ITIL ticket types come into play. They're not just simple categories; they represent a structured approach to managing IT tasks and issues that can transform your team's operations.

Enhanced Productivity with Efficient Human Resource Management Tools

Contrary to popular belief, boosting productivity in your organization doesn’t have to be an insurmountable challenge, and the right human resource management tools can make all the difference. That’s why you need efficient HR software—with it, you can streamline various HR processes, from recruitment and talent acquisition to performance management and employee well-being.

How to Build a Knowledge Base

The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.

The real reasons behind banks' office return push

In recent news from Wall Street, banks and brokerage firms are requiring their employees to return to the office. While the official reasons include compliance and collaboration, there are deeper, more significant motives at play. This article will explore the real reasons behind office return, revealing a conspiracy to protect investments in corporate real estate.

30 employee engagement activities to build team spirit

Establishing a productive and enjoyable work environment requires engaged employees. Diverse engagement initiatives can boost morale, increase productivity, and raise job satisfaction. Here are 30 effective employee engagement activities to enhance team spirit and create a thriving workplace.

Stealth Tracking: Enhancing Security and Productivity

132 Many businesses implement different strategies to improve their employee’s productivity, but sometimes they may not work out. Isn’t that annoying? But don’t worry- Stealth Tracking is one method that has recently gained a lot of attention. In this blog, we’ll explore how it can make a positive impact on productivity.