In the current dynamic work setting, employee input is more significant than ever. It is essential for increasing productivity, employee happiness, and general performance. A study by LinkedIn found that companies that regularly run employee feedback and growth programs have a 14.9% lower turnover rate than companies that don’t.

Anyone who’s ever even dabbled in project management knows that it can feel a lot like juggling. But does it ever feel like you’re juggling people, not balls? Resource allocation sits somewhere between project and program management, recognizing that many projects (and most IT projects) rely on specialists, shared resources who get juggled between projects.

‍ Government-to-citizen communication is a cornerstone of effective governance and is crucial for transparency, public trust, and civic engagement. However, governments frequently lag in digital innovation, struggling to meet the high expectations of tech-savvy citizens. Salesforce's 2023 Connected Government Report found that while 87% of citizens confirm that a great digital experience would increase their trust in government, only 35% are satisfied with current digital services.

Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.

Attention please, Wire users! Our team is excited to announce a major navigational overhaul to our webapp client. This latest update brings a fresh look and new features; giving you a productivity boost for when the summer heat slows you down. Our old navigation is a relic from times past; it can feel messy and confusing, particularly for new users. Our primary goal with these changes is to simplify and standardize the app by making important flows and actions easier to access.