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A Customer Support Photo is Worth a Thousand Words

This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 reasons your customers want to be able to text support” here. It shouldn’t come as a surprise that a photo can greatly enhance any text message you’re trying to send. That includes messages you send in a customer support role to help customers solve a problem or those texts your customers send you.

Harvest vs Toggl: 2021 Comparison

Looking for a one-on-one Harvest vs Toggl comparison? Harvest and Toggl are primarily time tracking tools. However, Harvest supports workforce management features like timesheets and invoicing, whereas Toggl offers various reports to help you gain team performance insights. This way, both tools can help enhance your team’s productivity levels. But which time tracking software should you choose? In this article, we’ll do a Harvest vs Toggl comparison to help you pick the right tool.

6 CX Trends That Will Dominate Retail in 2021

2020 taught us that predicting the future can be a risky business. But that’s not stopping people from looking into the crystal ball. In fact, the search term “2021 retail trends” on Google yields a measly 416 million results. Given this, you might wonder why we’re doing this. For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce.

Asana tips: 4 ways to be more organized at work in the new year

New year, new you—but same organizational habits? No thank you. If you’ve resolved to be more organized in the new year, you’re not alone—according to the Anatomy of Work Index 2021, being more organized and finishing work on time is one of the top three work resolutions for 2021. But despite the fact that millions of people around the world set New Year’s resolutions, previous surveys have shown that less than 8% of people accomplish them.

The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.

Putting technology at the heart of public services to improve the citizen experience

Local councils in the UK public sector are under increasing pressure to deliver seamless, easy-to-use services, which are accessible to a diverse demographic, as cost effectively as possible. Councils in England will face an overall funding gap of £6.5 billion by 2025, even before COVID-19 is factored in. Coupled with this deficit, local councils are expected to deliver public services that emulate the end-user experience constituents receive from private businesses.

Increase Your Team's Efficiency with Time Estimates, Planning, Time Cards, and More

Efficiency and productivity are key factors for project managers. Keeping their projects on track require them to master essential skills like time estimating and planning. Therefore, they need the right tools to measure these factors and be successful in planning and executing each project. Time estimates drive the setting of deadlines for project delivery and planning, and will therefore affect other people’s assessment of your reliability and competence as a project manager.

8 Excellent Project Scheduling Tools for 2021

Executing projects accurately and on time is no easy feat—especially if you’re juggling tons of tasks (and/or an entire team) at once. Luckily, project scheduling software can give you the tools you need to streamline your operations, ultimately saving you tons of time and giving you full flexibility and confidence in your workflows.

Hubstaff vs Toggl Track: Best Option for Time Tracking in 2021?

Looking for a detailed comparison of Hubstaff vs Toggl Track? Tracking employee time is essential for businesses — whether they work in a remote team or brick-and-mortar offices. And while using a time tracking tool is the easiest way to accurately track your employees’ actual work hours, which software should you pick? Hubstaff and Toggl Track (formerly known as Toggl) are some of the most popular time tracking and productivity management software available in the market.