Ecommerce analytics tools can provide you with powerful data-driven insights that help you measure your business’s progress and stay ahead of the curve. In 2019, retail ecommerce sales worldwide amounted to 3.53 trillion US dollars and e-retail revenues are projected to grow to 6.54 trillion US dollars in 2022. Ecommerce is booming and to maximize your reach and remain competitive it’s important to have the right tools to analyze your business’s success and areas for improvement.

Security Magazine's Maria Henriquez and Alan talkabout the various threats facing enterprises today, as well as how organizations can protect their employees and assets, and how organizations (and vendors) need to make a fundamental change to how they operate by implementing better security, technology, and approaches to build a security-first infrastructure.

The day in the life of a customer support agent is not an easy one. Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive customer inquiries, and adhering to strict company policies, there’s plenty of potential headaches that can spring up. Without adequate support and resources, 74% of customer support agents are susceptible to burnout1.

It is indeed, especially when it comes to working from home and managing large teams remotely as most of us have to do anyway. Applying the same principles that used to work back in the office would not work in the remote setting since in-person communication is out. You can make as many video calls as you want but that still isn’t going to have any noticeable effects on the productivity of your team. So what’s the solution?

Did you know that retaining a customer is five times cheaper than acquiring a new one? Customer satisfaction is extremely vital to business success. Your business strategy for the year 2021 probably includes generating more leads, but it should also include retaining your current customers. According to the World Bank, the 2020 recession has been one of the worst since the Great Depression, which was a decade-long economic slowdown.

Have you ever thought about the security and privacy of the messaging services you use (email, Whatsapp, Facebook, etc.)? EU-Startups' Bernardo Arnaud spoke with Morten Brøgger, CEO of Wire, about the rising demand for secure collaboration, especially in the enterprise client segment. The following is an edited exerpt of their conversation.

Over the last few years, Twitch has become the streaming platform for gaming, esports, live coding, DJ-ing, and more. If you’re a streamer, whether for work or for fun, you know that one of the biggest challenges is building your audience and attracting viewers to your Twitch channel when you go live. Unfortunately, the options for sending notifications in Twitch are pretty limited. When you go live, Twitch will automatically send your followers an email, push, or in-app notification.

Bitrix24 is a valuable tool for companies of all sizes. It helps to organize information, create tasks, oversee project management, and more. With over 8 million companies already using and loving this software, it is clearly useful. One of the best benefits of using Bitrix24 is that it has a free version that is available to everyone. How do you know which version is best for your company? And if you are already a user of the free version, how do you know when to upgrade to a paid account?

When we introduced Miro Live Embed, we wanted to empower any partner to bring Miro’s collaborative whiteboard to their product with minimal development effort and no cost. Our goal is to make it as easy as possible for anyone to have access to a powerful visual collaboration experience, whenever and wherever they need it. Today we’re excited to share some of our newest partnerships and the flexible ways these partners are offering an embedded Miro experience within their products.

Traditionally, productivity simply means the output you are getting from your inputs. But there’s a lot more to the word productivity than just crossing things from your to-do-list. It is the measure of how efficiently the resources are being used. This post will give you a detailed view of the terms and what it means for your business. It will also share ways to measure employee productivity and the tools you can use for it. Read on.