Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward.

Messaging helps people foster strong relationships with their family and friends. Now messaging platforms are open for business. Conversational business comprises the different ways messaging channels can be used in support, marketing, sales, and beyond. Customers, shoppers, prospects and leads want to communicate with businesses with the same ease and convenience that they experience when talking to their friends and family.

We all know that knowledge is power. Having a colleague around, whose shoulder we could tap on and ask for help, is also something that is very powerful. However, the whole tap on the shoulder for help option hasn’t been available since most of us shifted to a work-from-home setup – the best alternative we have is reaching out to a teammate on our internal collaboration tools.

In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along the way, as you decide you want to change the way some things work. Out-of-the-box, OneDesk is almost ready to go to work for you, but you do need to take a few actions and provide a bit of information to get fully configured.

To deliver the perfect customer experience, activities such as creating efficient processes and workflows, quality management, planning shift schedules, etc. are absolutely critical. These come under the umbrella of customer service operations, a core capability that helps scale and improve the level of customer support offered by your company. So who ensures support operation tasks are ideated and executed well so that your customer service standards do not drop?

If your customers succeed, you succeed. So it’s critical for your Customer Success team to work closely with your customers and understand the needs and specific problems they face. However, that’s easier said than done. You’ll need to develop a keen understanding of your customers and their various pain points. In this piece, we’re going to lend you a helping hand. We’ll dive deeper into the science of pain points by covering the following: Let’s get started!

Have you ever wondered what keeps you motivated at work? Is it a word of appreciation from a colleague? Healthy competition between you and your teammates? Or a coffee-break that you spend catching up on a game or just getting a breather? Motivating factors like these work best in an office environment. However, things are different when you’re working from home.

When you order something on e-commerce sites like Amazon or order food online, tracking your delivery is very seamless. It shows they have a field service management software in place, enabling you to track everything within your app. Reaching out to field service technicians like electricians and plumbers also involves managing and planning field service.

We are always listening to your suggestions and feedback and we are known for our flexibility and responsiveness. You always give us great ideas on how we can improve and what features would benefit you. So we wanted to get you up to speed on a bunch of new features that will make your life easier. From integrations to the service catalogue, we’re making sure everything you need is all in one place.