There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers may sometimes gloss over in their effort to go after “the big issues.” In this guide, we’ll clue you into some best practices that you absolutely have to take into account to run things smoothly.
It was Einstein who once said “the secret to creativity is knowing how to hide your sources.” The world of IT isn’t exactly known for being a creator’s paradise but navigating obstacles within problem management or incident management may take creative solutions. Regardless, it helps to borrow ideas, or in this case systems. One such popular system in IT service management is ITIL.
A configuration management database or CMDB can be a game changer in terms of service delivery. Done well, a CMDB benefits incident resolution, speeds up request fulfillment and makes change assessment safer. Implementing a CMDB is a significant task and it’s something that many IT departments struggle with. It’s very easy to make things complicated or difficult to maintain.
There's a lot that goes into creating an IT service catalog. And as much planning and research as you can do, you can still end up making some beginner service catalog mistakes. But one of the worst things about these mistakes is that you can be knee-deep in them before you even know their full effect on your processes. In this article, we’ll tell you what things you have to avoid when designing your service catalog.
If you want to become a successful small business consultant, you need to leverage a range of tools and applications. Small business consultants are in high demand, and if you want to hit the ground running in this field, you need to have the right tools and applications at your disposal. In this article, we will explore three essential tools every small business consultant should use. These tools will help you manage your clients more effectively and streamline your operations.
Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?
It's one thing to watch a video demo, and yet another to try a tool yourself. If you're on the lookout for a top-of-the-line, comprehensive IT Asset Management solution, the new free-to-use InvGate Insight online demo instance allows you to actually get your hands on the software and try it out. In this demo sandbox environment, you'll be able to log in as either a technician or administrator in order to explore the various functionalities the software offers.
The help desk plays a critical role in the customer experience and the relationship customers have toward the organization. They are often the point of communication between the customer and a company and they help a customer understand and use the organization’s products and services. A similar relationship exists between a service desk and company employees; they help employee productivity by offering IT services in a timely and efficient manner.
A new feature in InvGate Service Desk has been added to the workflow engine. This feature will help teams coordinate semi-structured work where planning the work occurs during one stage of the workflow and then those tasks are fulfilled in another. This is particularly common in Change Management scenarios where: This is great for structured work which is semi-flexible.
