ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.

Are you looking for ways to improve your business workflow? You need to start investigating workflow automation tools. With the right tool in hand, you can eliminate administrative tasks and focus on high-value customer-facing activities. Workflow automation is a powerful way to improve team productivity and unlock the growth potential of your small business. There has never been a more important time for businesses to embrace workflow automation tools.

IT help desk agent productivity is a much-discussed subject, but one that few seem to actually get a handle on. But what are the basics when it comes to increasing the productivity of your service desk agents and still treating them with kindness and empathy? Today, we’ll find out. Plus, we’ll offer some common-sense tips to get you on the right track. If there’s one thing that we can take for granted in the world, it’s that customers need around-the-clock service.

Halo is delighted to be named by the Financial Times as one of the fastest growing companies in Europe #FT1000 The FT1000 lists the European companies that achieved the highest compound annual growth rate in revenue between 2017 and 2020. Paul Hamilton, Managing Director at Halo Service Solutions, said “We are thrilled to be recognised by the Financial Times as one of the fastest growing organisations in Europe.

Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.

Customer-centered business practices have become a major focal point in IT innovation. The advent of massive communication has brought forth a big challenge, however: how does one provide a top-notch customer experience when there are so many factors to account for? The market’s answer to this conundrum is monitoring software.

Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.