Teamwork Chat Product Update - March 2020
Teamwork Chat is here to help your team communicate, collaborate and reach new levels of productivity — without losing the human touch.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Teamwork Mobile Product Update March 2020
The Teamwork Beta Mobile App is a lighter and more intuitive app that gives you quick access to the features you need most, while on the go. It’s a completely new (and native) app that we've built from the ground up for both iOS devices and Android.
Lessons Learned Implementing ChatOps
Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.
Lessons Learned Building Messaging Software with a Fully Remote Team
Our experience working with hundreds of customers who use Mattermost, an open source messaging workspace, and a distributed team with hundreds of additional contributors all working remotely, has taught us several lessons about communications tools and how to get work done across time zones.
TSU Webinar - March 2020 - Customizing Your Ticket Page and Using Ticket Widgets
Learn all about how to customize your ticket page and using ticket widgets to improve agent efficiency!
Gartner to CIOs: Covid-19 makes the case for collaboration software
Get the analyst firm’s latest report on how digital tools can help enterprises survive crises short-term and rebound long-term
Zendesk's Benchmark Snapshot: The impact of COVID-19 on CX
With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers are transitioning to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.
Greater protection for Mattermost message data on mobile devices
Push notifications are an important aspect of the Mattermost user experience on mobile. When important messages come in, many users like to be notified on their mobile devices so they can respond quickly. Mobile push notifications make it easier for users to stay informed or take faster action while on the go. When it comes to mobile data privacy, many organizations prioritize secure handling of messaging data, particularly when it may contain mission-critical or proprietary information.
150+ Customer Service Quotes That Will Help You Get Through the Day
We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding. If you’re going to perform to the best of your ability and get as much from the experience as possible, you’ve got to understand the fundamental value of your work. In this post, we’re going to take a look at 150+ customer service quotes that you can call upon for inspiration and guidance during challenging times.
Why to consider customer service automation
Every second your customer spends waiting on hold with support is a second they’re closer to switching to your competitor. According to the Zendesk Customer Experience Trends Report 2020, long wait times top the list of what makes for a bad customer service experience. However, there is a solution to those delays in service, one that customers increasingly expect: automated customer service.