We know what an effective work intake process should look like in theory—but that doesn’t mean it’s easy to achieve in practice. Dive into the six common snags teams run into during the work intake process, and discover how to tackle them head-on. In theory, a smooth work intake process shouldn’t be complicated: set clear guidelines, standardize requests, and use it all to effectively prioritize projects.

Technology is evolving, and it is transforming many industries around us. The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation around the BPO Industries.

Explore 2024's learning trends like micro-learning, gamification, and more. Learn about upskilling and reskilling strategies and how to monitor employee development effectively.

Discover how to elevate your team's productivity by effectively balancing shallow and deep work. Unlock new levels of efficiency and focus with an employee monitoring system.

Research that was conducted not too long ago by Springboard for Business found that 70% of business executives feel that their organizations are experiencing difficulties with employee skill gaps being an obstacle to company performance. This research, which is titled “State of the Workforce Skills Gap,” sheds light on an important problem that is hurting sectors all over the world.

Employee performance metrics have always played a role in decision-making. However, in the Industry 4.0 era of technology-enabled efficiency, a business’s ability to gather, analyze and action employee performance data has evolved. This has elevated the importance of employee performance metrics in strategic decision-making. In part, that’s because employee performance is directly linked to operational outcomes, which means efficient employees are good for business.

It’s not enough to save money and use resources wisely in today’s fast-paced business world; operational efficiency also means building businesses that will last. Operational efficiency refers to how well a company can lessen its impact on the environment while still making the most money and getting things done. This two-pronged method not only helps the environment, but it also follows the stricter environmental rules that are becoming the norm and cuts costs.

Explore the delicate balance between workplace surveillance and employee autonomy. Discover how employee tracking programs impact privacy, productivity, and trust.

With agency management software, you can streamline your workflows, optimize operations, and, ultimately, boost profitability. The challenge lies in picking the right solution for your needs. We’ve done the legwork for you and compiled a list of the seven best agency management software, complete with pricing and features.