Teams | Collaboration | Customer Service | Project Management

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8 team communication tools for rapid-growth organizations

We don't need to tell you how important it is for your team to talk to each other. Whether it's collaborating on a project or brainstorming a new product feature, team communication tools are the glue that holds your people together. Without effective communication, one in every five projects will fail, so it pays for your team to have the right toolkit. Team communication software comes in many shapes and sizes.

New JQL editor in Jira - Demo Den July 2021

Kyle, a software developer on the Jira team shows off the brand new JQL editor and talks about how the new editor will help your team be more effective in writing JQL queries. Demo Den is a regular series by Atlassian Product Managers, Engineers, and Product Designers. Thanks for watching and don’t forget to subscribe to our channel!

How to establish your customer goodwill IQ

Doing business with a company that misses the mark on providing a high-quality customer service experience goes a step further than leaving a bad impression; it can keep the customer from ever giving your business a second chance. According to recent research, roughly 73 percent of customers will stop patronizing a company after only three (or fewer) bad customer service experiences. What’s worse is that companies are losing revenue without a chance to find out why.

OneDesk - Getting Started: Analytics

OneDesk offers a dedicated Analytics app that allows you to monitor data about your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Project Roles & Permissions

In OneDesk, you share data with users at the project-level, allowing you to control which users get access to what projects and what roles they will have inside that project. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Customer Organizations

In OneDesk, your customers are grouped into customer organizations. Customer Organizations represent the companies that your customers belong to. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Teams

OneDesk lets you organize your internal users into Teams, allowing you to share projects with one or more teams of users at once or communicating with a whole team. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.