When I Googled “what is GraphQL” to learn more about the network protocols, all I saw was a comparison between REST and GraphQL. Most of the conclusions said, “use GraphQL.” It felt very binary (and trendy, for that matter), which is a problem because each product and use-case is unique. The fact is, whatever is newest and shiniest gets recommended more loudly. But you have to weigh the trade-offs and come up with a solution that is best for your situation.

The last year and a half has really tested how well organisations in the UK—and around the world—are able to communicate goals and create clarity for their teams. Without strong goals to work towards together, teams flounder and can’t do their best work, especially considering the amount of sudden change and stress people have experienced.

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According to Global Workplace Analytics, the number of people who work from home has grown by more than 173% since 2005. There are now over five million remote employees in the U.S. The emergence of the coronavirus pandemic prompted stay-at-home orders, and work-related tasks have become challenging for those who struggle with managing remote teams. Some employees find it hard to create a work-life balance now that they work from home.

What is PMO and what does it do? PMO is an acronym for Project Management Office. In any organization, PMO is a department responsible for improving project management by improving efficiencies. PMO creates and maintains documents, tracks progress, and offers education on matters about a project.

Leading a company through a global pandemic is no easy feat. It requires resilience, purpose, and a whole lot of empathy. At our recent Focus & Flow Summit, Asana Customer Success Manager Rasha Harvey sat down with Blavity’s Founder & CEO Morgan DeBaun to learn how she guided her team through change while staying focused on her organization’s purpose. Here are a few of Morgan’s insights along with tips on how to achieve greater focus and flow.

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request. Here’s why: When a customer reaches out for support, an agent typically needs a bit of context to fully understand the customer’s situation or problem.