Tracking attendance is a vital part of call center management. Having an adequate number of agents present for every shift is crucial to your call center’s success. And it’s the only way to ensure you meet service-level goals. That’s why call center businesses need an effective way to track attendance. In this article, we’ll explain what an attendance tracker is and why call centers need it.
That’s why we’ve compiled a list of the best 25 communication tools for you and your team, so you can always stay in touch with each other and with your customers. These tools will help you handle team communication, manage your projects, and even automate customer communication. By the end of the article, you’ll know exactly which tools you should be using. Let’s get started.
Have you ever had a sinking feeling that you don’t really deserve your achievements? Have you worried that your success has just been down to luck? That you shouldn’t really be in your position, and that one day your colleagues will discover that you’re an imposter? Whether we know it or not, many of us have experienced imposter syndrome at some point during our career.
