Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Plan out your dream garden with Julia using Miro
Plan out your dream garden with Julia��https://www.instagram.com/reel/C66srUjOeaM/
How to use the Timeline Widget
Keep your projects on track and your team in sync with Timelines.
ITIL ticket types, what you need to know
Running a busy IT department, juggling everything from system outages to user requests and planned changes can quickly become overwhelming without a solid system to organize and track these tasks. That's where ITIL ticket types come into play. They're not just simple categories; they represent a structured approach to managing IT tasks and issues that can transform your team's operations.
+30 Help Desk Statistics & Facts To Watch Closely
Understanding help desk statistics can significantly impact your business strategies. Why? Because they help you adapt to evolving customer expectations and improve service efficiency.There are many help desk statistics and facts that can illuminate key areas of your customer service operations. By analyzing these metrics, organizations can identify strengths and weaknesses in their support systems, allowing them to make informed decisions that enhance overall performance.
15 employee engagement programs to transform your workplace
The foundation of any successful company is its employees. Engaged employees are more loyal, productive, and satisfied, which greatly improves the performance of the entire business. Good employee engagement programs encourage a happy workplace, which attracts and keeps great talent. Employee involvement may boost productivity and result in a 21% rise in corporate profitability, according to Gallup researchers.
The role of digital wellness in enhancing work productivity
Technology exists to improve our lives — to help us connect faster and create better. But we’ve reached a point where the always-on nature of technology is sabotaging workplace productivity. Digital wellbeing is the concept that technology should be tuned to everyday life instead of dictating lifestyles. It promotes a healthy relationship between people and tools, which improves mental and physical wellbeing.
How to Choose the Best Video-Conferencing System For Your Business
Learn how the right video-conferencing system can level up your meetings.
Stealth Tracking: Enhancing Security and Productivity
132 Many businesses implement different strategies to improve their employee’s productivity, but sometimes they may not work out. Isn’t that annoying? But don’t worry- Stealth Tracking is one method that has recently gained a lot of attention. In this blog, we’ll explore how it can make a positive impact on productivity.
How to Build a Knowledge Base
The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.