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Boost Time-to-Value: Using Automation to Maximize ROI in Service
As service providers continuously look for ways to optimize their operations and deliver superior value to their clients, one critical metric remains top of mind – the return on investment (ROI), particularly the time it takes to achieve this return—referred to as time-to-value.
The Client: Part Deux | Brought to you by Teamwork.com
Want to find out how The Client became so client-ey? The Client.
Configuration Item: Understanding The CMDB's Building Blocks
In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.
How to Speed up Help Desk Ticket Resolution
For more information please visit our site at www.invgate.com
New in Basecamp: Better events, including one-click video access & everyday language support
Scheduling client meetings and team calls happens all the time in Basecamp. It's an essential tool, so we set out to improve the experience and bring over what we learned building HEY Calendar. That includes two new features — everyday language support for adding events and quick access to video meetings!
Get excited for Intelligent Canvas
Hyped doesn't even cover it. Intelligent Canvas deserves all the love!
How I Run PI Planning in Miro - Becky Juda
Join Becky Juda, Senior Agile Delivery Manager at CleanChoice Energy, as she shares how Miro transforms their quarterly PI planning. Discover how they use their PI planning template in Miro to help stay organized, reduce their carbon footprint, and improve team collaboration. If you like Becky’s board, head over to Miroverse to try it out with instructions on how to use it from Beky.
Improve Agent Productivity: A Guide to Peak Performance
Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.
How to use visual diagramming to unlock better SDLC collaboration
Today, software development teams are facing increasing pressure to deliver more, faster—even in the face of increasing technical complexity. In fact, two of the biggest challenges reported in a recent survey of software developers were an inability to keep pace with innovations in developer tools (27.7%) and a struggle to manage workloads (26.2%). The software development life cycle is complex, and blends both people and product management and technical work.