Teams | Collaboration | Customer Service | Project Management

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6 Popular LiveChat Agent Software Features

Livechat agent software is the most useful tool for online businesses, providing direct communication between you and your website visitors. It is one of the best tools that you can use to improve your customer experience. In fact, research from J.D Power shows that 42% of customers prefer live chat rather than support through phone or email.

Gaslighting at Work: 6 Tips to Overcome it in 2023

In the 1944 film Gaslight, Ingrid Bergman plays a woman who is manipulated by her husband to the point where she questions her own memory and even sanity. FYI, Ingrid Bergman won an Oscar and a Golden Globe for that film. This phenomenon is not limited to fiction, nor is it confined to relationships. Gaslighting can happen in workplaces as well. Someone could be casting a manipulative web around you without your knowledge. You need to act wise and fast.

5 ways to improve patient experience in 2023

Today, patient experience encapsulates much more than it used to. Providing optimal healthcare is not enough on its own: it includes satisfaction with the overall service, which includes more than just a treatment. A satisfactory patient experience has the potential to drive profit and quality improvements in your practice, so it's no wonder that many healthcare providers are looking into improving it.

Greg Sanker on HR and IT Collaboration to Improve Employee Experience

HR and IT collaboration may just be the answer to all of your employee experience problems. In a world where team members and companies alike are facing immense challenges with adapting and changing, IT solutions are what the HR department needs to enhance employee experience, and the people element is what the IT department lacks to create a holistic technology solution for everyone.