“What should I be doing to grow my business?” That’s the question a few lucky agency leaders got to ask Brian Garvey, VP of HubSpot’s Solutions Partner Program, at this year’s INBOUND event in Boston. Lucky for all of us, Brian agreed to share his answer to that question – and more – in a quick conversation with Teamwork’s Head of Partnerships, Logan Lyles, earlier this month.

When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or churn. Strictly speaking, there are differences between those three terms. It’s useful to understand them as the type of attrition or turnover your call center is experiencing will tell you how big your problems potentially are.

Nobody likes losing customers. And for many businesses that made the shift to operating online during the pandemic, it’s been a challenge to connect with customers on a personal level. We’ve learned that the tools we use to connect can either hinder or help us. Fortunately, there’s a wide range of digital platforms that can help you understand your customers in a deeper and more meaningful way.

It’s no secret that employee productivity is crucial to the success of any organization. That’s why managers are tasked with reviewing employee activity reports regularly. However, do you know what to look for in an activity report? And how can you use the data to improve employee productivity? Sometimes, activity reports can look colorful and packed with a lot of stuff. In this blog post, we’ll tell you what that stuff is and how you can use employee activity reports to your advantage.

Think about the last time your IT systems had an outage: How did your team react to it? Were they organized with a clear idea of how best to resolve the issue? Or was it chaotic, with people firing questions from all directions and customer service channels ablaze with requests for help? Digital technology disruptions are typical (and even expected) at the workplace, but it doesn’t have to be chaotic, with teams rushing around to extinguish the metaphoric fire.

The call center companies outlined in this guide can assist you with valuable BPO and customer service support.

As a novice web designer, you’re building your portfolio and looking for ways to attract clients and opportunities. You need web design project ideas that will give you the real-world experience you need and showcase your skills. These ideas should not only help you become a better web designer, but they should also help you become a better programmer.

The rise of modern technologies enabled people to communicate more easily than ever before. We communicate in a variety of channels, like chat, voice and video calls, and emails. However, the new, digital ways to communicate also made communication security and data privacy big concerns for all parties involved.

Let’s lay the groundwork for better employee health and happiness.

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.