The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them. InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. But you can speed this up with Generative AI. The Ticket Summarization feature can create a brief ticket summary with the incident's main activity. This can shorten the time it takes to onboard someone new to a complex ongoing incident by up to 90% (from 10 minutes to less than 1 minute), based on internal testing.

An updated knowledge base is essential to an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence work for you and help you with Knowledge Management? That's what InvGate Service Desk Knowledge Article Generation feature does! The Knowledge Article Generation feature allows you to transform service incident resolutions into knowledge article drafts in under 30 seconds (based on internal testing). The result? Time savings for help desk agents and updated knowledge base for the rest of your employees.

Here are 3 ways on how you can use huddles to host your project meetings, canvases to centralize and share project documentation, and clips for communicating announcements and project updates in Slack.

Get the latest Jira Work Management updates in our February Monthly Minute. Manage attachments, use forms on mobile, create issues more easily, and more. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place. Connect with Jira Work Management and Atlassian.

Dale reviews five different KPI dashboard designs based on real businesses. Find out how you can use KPI dashboards in different situations.

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Learn how to work faster and smarter with advanced search in Slack.