Learn how to create Slack video clips for quick and easy team updates.

🚀 Hey productivity enthusiasts! Are you ready to take your workflow to the next level? Join us in this video as we explore the incredible features of FlowAce, focusing on "Productivity Mapping and Preferences.".

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!

Are you ready to elevate your productivity tracking experience? In this video, we'll guide you through the seamless process of transitioning from Time Doctor to Flowace. Making the move has never been easier, thanks to our user-friendly import process that allows you to effortlessly export your data from Time Doctor and seamlessly import it into Flowace.

CurrentWare version 9.0.2 is here! This update introduces user activity monitoring upgrades to BrowseReporter such as live screen monitoring and on-demand screen captures, a variety of AccessPatrol DLP enhancements such as the ability to control HID devices, and much more! As a CurrentWare customer these quarterly product updates are included as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way.

Here are some 5 best practices on how to drive adoption of canvases in Slack across your organization. Canvases are a tool to help teams organize and share information — completely connected to your Slack workspace. Create or edit a canvas using the Slack features you already know: more tips on that in some of our previous Slack canvas videos. Canvases help you save time and boost productivity. But the real magic happens when your entire team and company embrace its potential. Here's how you can unlock the next level of effectiveness!

Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.

Learn about lifecycle statuses for tickets, tasks, and projects in OneDesk. How to configure your statuses. The difference between lifecycle status and state. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Use Miro to maps out goals and turn your aspirations into a visual masterpiece.

In this video, Dale explores the four most common methods businesses use to create a KPI dashboard, so you can decide which approach is going to be right for you. We also cover what a KPI dashboard is, and why businesses use them.