Four takeaways from the best-selling author on what being indistractable means, and how to foster a culture that promotes it

The most successful brands in today’s competitive market have one thing in common – they offer outstanding customer support and prioritize customer satisfaction (CSAT). CSAT is largely dependent on customers’ interactions with your customer care department, starting with the first touch. Having the right team is the key to delivering outstanding customer experience.

Mattermost is well-known as a flexible, open source messaging platform. But what makes it even more useful is its ability to automate connections with bots and webhooks and to link up to external applications. These automations and connections are known as integrations. Many integrations are available off-the-shelf through the Integrations Directory. But there are lots of ways to create your own.

In OneDesk, you can have conversations by adding messages to tickets and tasks. When you do this, the followers of those items will get your messages via an omni-channel messaging service: by email, inside the ‘messenger app’ inside OneDesk, on the live-chat widget, and by mobile push notification (coming very soon). However you can also use the OneDesk messaging system to have conversations with users outside of the context of a task, ticket or project.

The growth of Artificial Intelligence has had an enormous spurt in the last few years. The use of AI in Helpdesk Automation is reducing the burden on professionals. Chatbots integrates with IT Service Management(ITSM) and acts as a virtual support agent.

Does your team love tests? Unit tests, functional tests, systems tests, acceptance tests. They can seem like a lot of extra work, but they’re crucial to creating valuable, stable products. It’s never fun, though, when a test run breaks right before release and the scramble starts to fix the code and get release back on schedule. I can’t tell you how to not commit breaking code.

“What is team communication?” is a million-dollar question as it has various definitions based on the business preferences and requirements. Healthy and unhindered team communication plays a vital role in boosting the productivity and efficiency of any organization. Working in isolation and a silo-type environment will break down the equations between working staff and harm their productivity. Team communication helps in achieving goals in a unified and targeted way.

The role of software in management cannot be overlooked. Software has found application in diverse management areas beyond naming, and the roles continue to expand with more recent development in software. The market for software products has also witnessed immense growth in response to demands, and most software providers are adopting specialization and outsourcing as coping mechanisms to focus and better serve their target customers. Our new-found client, a software company is no different.

This year, the holiday season reminded us we have a healthy appetite, not just for food, but also for additions to the Zendesk Apps Marketplace. This month we added 14 new apps and integrations to the general marketplace and we hope you saved room for them.