They say COVID-19 has changed the world forever and business communication is no exception. Remote work is becoming a new normal making employees set up their home offices and bring all the work communication online. Whether we are communicating with our team at work or with customers and partners, nothing is the same any more. Naturally, businesses face a great set of challenges starting with the lack of human interaction to ineffective online tools that don’t cater to their needs.

You might say this is one of the worst possible times to be growing a business, but that’s not necessarily the case. On our new Sit Down Startup podcast, we talked to founders about how a customer-focused approach can help you thrive even as the world transforms before your eyes. They shared their thoughts on customer experience, empathy and hope as we look to the future. Read on for a few lessons from some inspiring founders.

Question for you: Do you know why there are so many different types of communication tools? I mean, just google the word “communication tools”, and you’ll find list upon list upon list of “best communication tools for teams and businesses” It’s because communication amongst teams is both hard AND critical to the success of every business. You would have thought we’d figured this all out by now.

In Part 1 of this blog series we suggested tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. We continued in Part 2 exploring one way that customers can speed up the time to ticket resolution with live chat. And we conclude in Part 3 with more ways to speed the time to ticket resolution, using visual support tools.

In something reminiscent of David and Goliath, the stone of Max Schrems’ landmark legal challenge has shattered the Privacy Shield that protects centralised service providers. This is a really big deal. It means that the personal data of an EU data subject (‘person’) cannot be transferred from within the EU to the US without an appropriate mechanism.

Rocket.Chat 3.5 has just arrived! To summarize its most important features and explain what has changed, we’ve come up a list with the main changes for both Community and Enterprise edition. Check them below! 🙂

The Splunk Audit API App for Slack makes it easy to identify usage trends, detect security threats and drive data-based decisions